Khalid Fanek

Experience

• 

  Pennwell Global Group

  Jun 1999 - Oct 2003

  Event Surervisor

  • Correspondence with speakers / delegates for the events.• Responsible for advertising and media planning for the event.• Responsible for the organization of all commercial events that generate revenue to the company.• Corresponding with vendors for the events.• Responsible for coordinating all event related requirements with respective third parties such as the advertising agency, and internally with technical department, Marketing development, customer care, finance, IT and CEO’s office.• Responsible for organization of Press Conferences in coordination with Public Relations Agency. Show less

• 

  Abu Dhabi Supplies & Commercial Services (ASCS)

  Nov 2003 - Jan 2020

  Sr. Projects Manager

  • Proposal development and pricing for the US Army and US Air Force contracts, as main clients• Development and implementation of a robust multi-year business strategy to ensure achievement of the company goals and budgets• Reporting directly to the General Manager, with total responsibility for all organization operations within the UAE, and Kuwait offices, including management of operations, Business Development, Proposals, and Contract Administration• Pro-active in development of potential new business opportunities• Manage existing key accounts to ensure long-term, profitable relationships• Prepare reports for executive leaders and stockholders focusing on evaluation of services, and performance measurements• Manage and supervise multiple contracts and projects such as Custodial project, Foreign National labor, procurement of commodities, and provision of life support, facilities leases, and transportation• Monitor draft contracts in coordination with concerned sections/departments and relevant suppliers• Float enquiries & negotiation with various vendors. Collecting the quotations & finalization of contract• Manage the end to end sourcing process (including the tendering (RFP/ RFQ) process) for identified sourcing initiatives• Develop policies, procedures, workflows, business cases and complex analyses at the direction and with the support of leadership• Demonstrate continuous improvements and value add to improve operations, decrease turnaround times, streamline work processes and provide quality customer service to internal and external clients• Review existing sourcing strategies to identify, assess and prioritize potential areas of improvement• Lead supplier negotiations and support local teams in supplier negotiations when required Show less

• 

  Prenetics

  Mar 2021 - Dec 2022

  Client Success Specialist

  • Act as first point of contact for site manager support, escalating to the team manager where required• Ensure that all inventory requests are received and processed in a timely manner.• Educate and train customers on the best ways to use our products and its new features. Help them to follow data-driven approaches and measure KPIs.• Develop creative solutions in collaboration with technical experts in case the standard feature set is not sufficient to meet customer needs.• Fulfilment of orders from customers, handling of complaints, checking stocks on the customer side.• Work internally with the wider team to understand future staffing/inventory requirements for forthcoming and existing projects Show less

• 

  Verisk

  Nov 2022 - now

  Ongoing management of large existing client base and the successful on-boarding of new clients. Maintain regular contact with clients to fully understand and integrate LH&T’s products into their business.• Onboarding new clients and overseeing all aspects of their integrations including arranging non-disclosure agreement (NDA’s) and contracts, business decisions, auditing and sign-off.• To provide ongoing support to and account management for existing clients, including maintaining comprehensive notes of meetings and key conversations and being able to identify opportunities, issues or future implications for LH&T’s business relationships.• Drafting and maintaining standard operating procedures, assisting with office administration and special projects.• Liaising with the Risk Rating Australia team to align and standardise the processes, functions and reporting between the two operations. This is also vital for global clients where a cohesive view of the client relationship needs to be maintained and presented.• Supporting the Director of Operations in ensuring and demonstrating LH&T’s compliance with legal and regulatory requirements and other Verisk policies.• To support the Client Services (CS) team with client contract negotiations, providing guidance and input based on feedback from Verisk shared service teams such as Legal and Compliance as required.• Documenting the outcomes of client contract negotiations to identify common themes/trends and updating the LH&T contract templates to reflect these as well as market expectations and changes in the legal and/or regulatory landscape.• Working with Verisk’s procurement team to complete due diligence, negotiate contracts and onboard new vendors.• Identifying operational inefficiencies and implementing process improvements initiatives, including the analysis of results from client feedback surveys.• Providing insight to the senior leadership team with monthly operational and CS metrics. Show less Managing the process of onboarding new clients and overseeing all aspects of their integrations. • Handling client queries and support request, ensuring these are dealt with effectively and efficiently with escalation points within the business as required.• Updating client records as required. This includes maintaining comprehensive notes of meetings and key conversations and being able to identify opportunities, issues or future implications for our business relationships.• Monitoring client performance against agreed contractual terms and flagging potential issues. • Handling client feedback in a timely manner and fed back to the medical, finance, legal, business development and/or product development teams as appropriate.• Acting as the key conduit between Finance and the client by managing the monthly billing process and accounts receivable.• Supporting with monthly accruals calculations and annual budgeting for clients. • Providing feedback and suggestions for improvement in relation to LH&T processes and products.• Achieving client relationship KPI’s as set by the Client Services Manager.• Understanding and explaining the implications of improvements to LH&T’s products and services to our clients.• Working with colleagues to provide training and/or answer queries as well as undertaking other tasks such as: product testing; maintaining centrally shared files and records; drafting and maintain process documentation; assisting with office administration, and special projects. Show less

  • Senior Operations Support

    Jun 2023 - now

  • Senior Client Services

    Nov 2022 - Jun 2023