A. N. Aftabuzzaman -CCNA, MTCNA, Fortinet

Experience

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  GMG Airlines

  Nov 2010 - Feb 2011

  Internship

  ▪Provide IT support to company employee in Dhaka & outside of Dhaka.▪Operating system setup (Windows Xp, Windows7)▪Outlook Configuration▪Printer setup▪Hardware troubleshoot ▪Network troubleshoot

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  Emem Systems Limited

  Dec 2012 - Dec 2013

  Technical Support Officer

  ▪Interacted with customers for various issues of the company.▪Handled surprise services from customers.▪Attended customers phone calls every time.▪To communicate with clients face-to-face or telephone.▪Solve very critical problems in pressure.▪Maintaining good body language when face-to-face interacts with customers.

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  IDLC Finance PLC

  Jan 2014 - Apr 2018

  Technical Assistant

  ▪Installing and configuring computer hardware, operating systems and applications.▪Talking staff or clients through a series of actions, either face-to-face or over the MS Lync software to help for set up systems or resolve issues.▪IT setup for new branches.▪Troubleshooting system and network problems and diagnosing and solving software or hardware faults. ▪Replacing parts as required. ▪Setting up new accounts and profiles and dealing with password issues.▪Monitoring and maintaining computer systems and networks. Show less

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  Bh Enterprises

  Apr 2018 - Oct 2019

  Executive-IT

  ▪ Active directory configure and maintain.▪ Setup and configure Windows & Linux Servers▪ Managing the LAN/WAN▪ Installing and troubleshoot company internal software.▪Installing and configure computer hardware and applications.▪Replacing parts as required.▪Installation and maintenance CCTV.▪Communicate with vendors for new IT equipment’s (PC, Network items etc.).

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  Doctorkoi Smart (A Software firm)

  Oct 2019 - Jan 2020

  Sr. Executive Technical Support

  ▪ Respond to customer enquiries through Email and Telephone.▪ Input customer interactions in GitHub.▪ Oversee and follow-up on open customer issues.▪ Develop customer relationships through professional, dependable and accurate interactions.▪ Deliver company products to customers.▪ Reply to customer mission critical issues outside business hours.▪ Travel to customer sites for high profile issue resolution.▪ Present training modules to customers.▪ Record and manage best practice resolutions for company’s self service knowledge base.▪ Extend technical support on software for clients.▪ Inform client functionality requests or software change requests to development team. Show less

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  The Homeo research Laboratory (BD) limited

  Feb 2020 - Jan 2021

  Senior Executive-IT

  ▪ Oversee Tech Department;▪ Work in MS Office365;▪ Strategize Tech Improvements;▪ Learn Company and Industry Trends;▪ Manage Mikrotik router;▪ Installing and configuring computer hardware, operating systems and applications;▪ Manage Windows server (Active directory, Print, DNS);▪ Troubleshooting system and network problems and diagnosing and solving hardware or software faults;▪ Manage company internal software.

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  Unique Business Systems Ltd.

  Jan 2021 - Sept 2022

  Assistant Manager - System Administration and Infrastructure Services

  . AD on Windows server 2016 (Manage Domain controller, DNS, join computers on domain, create domain user accounts and remotely manage computers from domain controller);. Manage exchange server on Windows server 2016 (Create new user in exchange server);. Manage Cisco Router (OSPF) and switch (VLAN)Ensure IT support of Company employee (Desktop, Laptop, Printer etc.);. Replacing and upgrading defective or outdated components when necessary;. Monitoring system performance to ensure everything runs smoothly and securely;. Documenting any processes which employees need to follow in order to successfully work within our computing system. Show less

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  Green Delta Insurance Company Limited

  Sept 2022 - now

  Asst. Manager(Sr. System Engineer)-IT

  .MikroTik router configure & manage;.CISCO 3500 series wireless controller; .Configure & user support of office 365;.Ensure smooth running of LAN/MAN/WAN. Support of multilayer switches, firewalls, edge routers, core routers;.Providing L1 & L2 administrative support for mail services and endpoint solutions;.Working extensively with Fortinet firewall and Sophos antivirus, contributing to robust security measures and asset management;.Administering Windows servers, ensuring their efficient operation and contributing to a secure and reliable server infrastructure;.Utilizing advanced network monitoring tools like Cacti, Nagios, SolarWinds to monitor and optimize network performance;.Communication with vendors for network and hardware support;.Maintain Jira for support related tickets. Show less