Chandler Lupo

Experience

• 

  Clear Channel Radio

  Sept 2013 - Dec 2013

  Promotions Intern

  Assisted in the Promotions department for KISS 108, JAM'N 94.5, and EVOLUTION 101.7. Gained experience in customer service and marketing both online and on the air. Observed the process of marketing and advertising campaigns for contests, concerts, events, etc.

• 

  The Hole in the Wall Gang Camp

  Jan 2014 - Jan 2015

  Summer Staff

  Working with an amazing staff for nine sessions to provide "a different kind of healing" to children with serious and chronic illnesses.

• 

  Table and Tulip

  Sept 2014 - Dec 2014

  Special Events Intern

  A glimpse into the world of event coordination with a small but powerhouse boutique florist. Gained experience in event preparation, day-of set-up, and the care of beautiful floral.

• 

  The Paint Bar

  Nov 2014 - Mar 2017

  A small, women-owned business, The Paint Bar introduces art to people of all skill levels in a fun, relaxed environment. As Operations Manager, I was responsible for managing the daily operations of Boston's original paint and sip studio. • Managed a staff of instructors and studio assistants within the business • Responsible for scheduling, training, and inventory• Securing sales through inbound calls and inquiry follow-up• Building and maintaining relationships with all vendors• Coordinating logistics for all off-site and on-site events Show less

  • Operations Manager

    Nov 2015 - Mar 2017

  • Instructor

    Nov 2014 - Mar 2017
• 

  Audley Travel

  Mar 2017 - Jan 2022

  • Provide personalized and consultative service to high-touch clientele in designing and executing customized travel packages • Support clients in the life cycle of the planning process, active travel, and post-trip with timely and effective follow-up • Maintain over 90% “Good” or “Excellent” in Client Satisfaction Questionnaires while meeting sales expectations • Generate repeat and recommended business from post-trip follow up and maximizing future sales opportunities • Lead training for 5+ new hires by collating best practices in travel season administration to maintain organization and consistency • Train new hires to enhance proficiency with Audley’s sales systems Show less

  • Client Service Specialist

    Apr 2020 - Jan 2022

  • Senior Account Executive, Italy

    Feb 2019 - Apr 2020

  • Account Executive, Italy

    Mar 2017 - Feb 2019
• 

  Forrester

  Jan 2022 - now

  • Senior Digital Customer Success Manager

    Jan 2024 - now

  • Customer Success Manager

    Jan 2022 - Jan 2024