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Palak Vaid

Palak Vaid

Customer Relations Officer

Followers of Palak Vaid86 followers
location of Palak VaidBrampton, Ontario, Canada

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  • Timeline

  • About me

    Technical Consultant/ Advisor

  • Education

    • Chandigarh university

      2011 - 2015
      Bachelor of Technology (B.Tech.) Computer Science

  • Experience

    • HGS - Hinduja Global Solutions

      Oct 2016 - Oct 2017
      Customer Relations Officer

      • Successfully managed and supervised a team of ten associates• Provided solutions regarding network troubleshooting to the customers• Built long term relationships with customers by providing them with effective and efficientcustomer service experience.• To resolve customer concerns and queries regarding network issues

    • Tech Mahindra

      Feb 2018 - Jun 2019
      Network Support Engineer

      • Provided problem-solving services to network users• Troubleshoot wireless networks, printers and payment devices• Successfully provided support on configuration of router and extenders• Troubleshooting of networking issues of routers and extenders• Implemented network traffic and security monitoring software’s, and optimized serverperformance(s)

    • Adobe

      Jun 2019 - Sept 2021
      Technical Consultant

      • Provided assistant to the admins and users regarding Adobe products through emails, live chat and calls on a day-to-day basis• Delivered client feedback to our Adobe’s Product and Development teams• Provided technical assistance with Adobe licenses to businesses

    • Sherweb

      Mar 2022 - now

      • Azure Support Engineer

        Aug 2024 - now

      • M365 Business Technical Advisor

        Mar 2022 - Aug 2024

  • Licenses & Certifications