Avi Barua

Experience

• 

  Chittagong Online limited

  Mar 2018 - Oct 2021

  Assistant Network Engineer

  Responsibilities: 1. Configurations of different kinds of Wireless Router, Access Point, Extender Devices, Mikrotik Router, CCTV, and IPPBX. 2. Configurations of VLAN different kinds of OLT (CDATA, ADNET, BDCOM, VSOL). 3. Monitoring of different IIG links in MRTG Server, ITS monitoring and existing customer’s link in OLT, Switches & Routers. 4. Customer support over the phone or physically, Documentation, and Customer Relations.

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  Stardust Telecom Limited

  Nov 2021 - Dec 2024

  Senior Assistant Engineer

  Responsibilities: 1. Respond to customer requests for technical issue resolution by phone and email. 2. Configuring and installing various network devices and services.3. Incoming/Outgoing Call handling for Reseller customers as well as trouble ticket maintenance.4. Raise trouble tickets to vendors and follow up.5. Network Documentation maintain with sincerity.6. Installation link delivery and troubleshooting of customer premise devices Diagnosing customer end network configuration issues and network performance. 7. New customer Internet and data service provisioning for customer end devices like OLT, Mikrotik, Cisco, Juniper, router, and switches. Customer-focused with a proactive and responsive approach. 8. Strong communication, analytical, and troubleshooting skills. 9. Liaising with last-mile service providers for new connectivity and fault resolution. 10. Coordinate with the network operation team to ensure the rollout plan and service delivery. 11. Trouble ticket handling. 12. Inform to the respective team regarding fault issues.13. Network planning and implementation.14. Participate in emergency maintenance and plan maintenance work.15. Planning and implementation IP, pool, package, VLAN for MAC reseller. Show less

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  STARDUST Telecom Limited

  Nov 2021 - Feb 2023

  Assistant Engineer

  Responsibilities: 1. Respond to customer requests for technical issue resolution by phone and email. 2. Configuring and installing various network devices and services.3. Incoming/Outgoing Call handling for Reseller customers as well as trouble ticket maintenance.4. Raise trouble tickets to vendors and follow up.5. Network Documentation maintain with sincerity.6. Installation link delivery and troubleshooting of customer premise devices Diagnosing customer end network configuration issues and network performance. 7. New customer Internet and data service provisioning for customer end devices like OLT, Mikrotik, Cisco, Juniper, router, and switches. Customer-focused with a proactive and responsive approach. 8. Strong communication, analytical, and troubleshooting skills. 9. Liaising with last-mile service providers for new connectivity and fault resolution. 10. Coordinate with the network operation team to ensure the rollout plan and service delivery. 11. Trouble ticket handling. 12. Inform to the respective team regarding fault issues.13. Network planning and implementation.14. Participate in emergency maintenance and plan maintenance work.15. Planning and implementation IP, pool, package, VLAN for MAC reseller. Show less

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  International Rescue Committee

  Dec 2024 - now

  Information Technology Assistant

  • Work in collaboration with the country IT Lead to ensure that end users computers are setup and configured with the Organization standard Operating system and applications versions (Organization image)• Ensure that computers peripherals such as scanners, printers, monitors, and others are configured and properly working for all the staff members.• Deploy Local Area Network infrastructure following application Organization Standard regarding cabling, Wi-Fi, and other active network equipment. • Install and configure computer hardware operating systems and applications.• To install and configure networking LAN, Wireless Knowledge Printer, switch and router.• Must have sound knowledge in Windows-based Servers and Country Level Active Directory and Centralized computers Updating.• Update appropriate network security and data loss prevention procedures to safeguard system from physical harm, Viruses, Unauthorized users, and damage to data.• Investigate local internet connectivity options to obtain adequate bandwidth for intranet and application connectivity.• Maintain up to date IT documentation reflecting current computers assets status and network configuration documentation for Disaster Recovary Plan.• Support to IRC facility and staff to ensure all IT equipment are well functional and ensure repair / maintenance on time if needed.• Monitor that field-based staff are using IRC device / equipment properly and guide them for appropriate use.• Resolve IT Helpdesk Ticketing task withing SLA.• Frequent Visit to IRC field offices and Facilities. Show less