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Laura Hernandez

Laura Hernandez

Production Analyst

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location of Laura HernandezCanada

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  • Timeline

  • About me

    Industrial Engineer

  • Education

    • Universidad del Norte

      2015 - 2020
      Bachelor's degree Industrial Engineering

      Distinguished Student

    • Niagara College

      2022 - 2024
      Business Administration Human Resources

  • Experience

    • Cerrejon

      Jun 2019 - May 2020
      Production Analyst

      - Supported initiatives in area according to boss assignment.- Analyzed and consolidated information for reports creation in different contexts.- Optimized reports without detracting from quality.- Generated statistical analysis and monitoring of key performance indicators (KPIs) for process control.- Collected Information in operation field as required.- Updated of information in databases.

    • Sutherland

      Sept 2020 - Nov 2021
      Associate Consultant

      - Entered customer interaction details in system to track requests, document problems and record solutions offered.- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.- Educated clients on account services and resolved client inquiries.- Proposed strategies to increase sales.- Made order and refund Processing.- Achieved compliance metrics and indicators.- Created customer interaction and personal Connection.

  • Licenses & Certifications

    • Certified Coach

      Dial Coaching
      Oct 2022

    • Reliable citizen - PEP university students

      Corporación PEP - Promotora de Excelencia Personal
      Oct 2020

  • Honors & Awards

    • Awarded to Laura Hernandez
      President's Honour Roll Niagara College Jun 2023 Awarded for outstanding academic performance, maintaining exceptional grades and consistently demonstrating excellence throughout all terms. Recognized for a strong commitment to academic success, dedication to coursework and high achievement across all completed courses.
    • Awarded to Laura Hernandez
      Distinguished student Universidad del Norte Mar 2020 Graduated with academic excellence, maintaining an outstanding cumulative GPA throughout the entire program until completion.

  • Volunteer Experience

    • Volunteer

      Issued by DigniColombia
      DigniColombiaAssociated with Laura Hernandez