Craig Scanlon

Experience

• 

  Schneider National

  Jan 2006 - Apr 2008

  Logistics Technician

  ▪ Arranged shipments for multiple accounts while ensuring the most cost effective carriers are used▪ Investigated transportation issues in a timely manner and provided accurate feedback and solutions to each customer▪ Identified service improvements to meet and exceed the customers’ expectations▪ Cross trained for multiple roles and responsibilities to ensure adequate coverage for several accounts

• 

  SPS Commerce

  Jun 2008 - May 2012

  ▪ Worked as an escalation point of contact for 5 internal teams and strived to improve their self sufficiency▪ Brought customer issues to resolution within the established service level timelines and expectations▪ Coached Customer Operations Analysts on issue resolution to improve first call resolution▪ Created training documentation to further expand the Customer Operations knowledgebase ▪ Implemented the WebForms Service with multiple customers while ensuring customer satisfaction▪ Assisted new hires and peers with the setup processes, system applications, and technical troubleshooting▪ Addressed and resolved all connectivity issues encountered during the testing and setup phase▪ Analyzed weekly reporting to identify issues within the department to reduce the number implementation of errors ▪ Answered and addressed inbound phone calls, e-mails, and chats from customers and internal business partners▪ Investigated and resolved EDI, billing, and account related issues for customers in a timely fashion▪ Trained new hires on advanced technical troubleshooting in both a classroom and one-on-one setting▪ Managed weekly online training sessions and updated related training content

  • Customer Operations Technical Lead

    Aug 2011 - May 2012

  • Senior Implementation Analyst, NI Solutions

    Sept 2010 - Aug 2011

  • Senior Customer Operations Analyst

    Jun 2008 - Aug 2010
• 

  Target

  May 2012 - Dec 2021

  ▪ Asset category manager for Target’s pallet program across 40+ different distribution, fulfillment, and omni-channel facilities▪ Managed multiple 3rd party onsite providers through weekly performance discussions, annual business reviews, and field Team Member feedback▪ Established and maintained annual operational & capital budgets, provider statements of work, standard operating procedures, supplier KPI’s, LOS expectations, and the networks wide pallet specifications▪ Presented and provided recommendations to HQ senior leadership & Distribution leaders regarding the performance and current state of the pallet program▪ Collaborated with Procurement, Souring, and Legal counterparts through several RFP & Bid events for Target’s pallet program▪ Developed and lead strategic efforts to reduce operational costs while maintaining the established service expectations▪ Worked in partnership with different Target HQ departments and field Team Members to develop, implement, and execute various projects and initiatives across the supply chain network Show less

  • Senior Equipment Engineer

    Apr 2014 - Dec 2021

  • Distribution EDI Specialist

    May 2012 - Apr 2014
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  48forty Solutions

  Mar 2022 - now

  National Account Manager

  As a National Account Manager, I am dedicated to building & maintaining a trusted advisory relationship with the customer. My role involves understanding their business needs and strategic initiatives, bringing forth innovative solutions, and uncovering new service offerings.Position Responsibilities:▪ Exceed retention, growth, and profitability targets for assigned customers, managing an active pipeline of opportunities to grow profitable share.▪ Develop & execute business plans with objectives, ensuring customer satisfaction and retention.▪ Identify and quantify new opportunities within accounts, working closely with cross-functional teams for onboarding new accounts and new sites.▪ Collaborate with Sales, Brokerage, and Customer Service to facilitate smooth onboarding processes.▪ Build and sustain strong customer relationships at various organizational levels to create extensive touchpoints.▪ Proactively manage renewal sales activities and develop presentations for account-specific communication plans and business reviews.▪ Implement strategic management plans to differentiate 48forty Solutions and expand market position.▪ Collaborate with cross-functional teams to increase program value for both customers and 48forty Solutions, focusing on solutions beyond price.▪ Regularly analyze customer trends and account profitability, identifying opportunities to add greater value for the customer.Additional Duties:▪ Develop and implement account plans documenting specific sales strategies and tactics.▪ Forecast and track sales revenues and activities using system applications and other tools.▪ Ensure company service level coordination with customer expectations, proactively taking corrective action.▪ Maintain accurate records of sales activity, contacts, opportunities, account information, and pipeline activity.▪ Coordinate business reviews to communicate performance, reinforce value, and present additional value-added propositions. Show less