NURUL NADIA CHE SAUFI

Experience

• 

  ZBM IT Solutions

  Jul 2017 - Oct 2018

  Shop Operator and Sales Assistant

  Receive and return computers, laptops, and accessories from customers for services.

• 

  Schlumberger

  Jan 2019 - Aug 2019

  EMC Network Analyst Intern

  • Monitor and perform first level network troubleshooting of more than 14,000 Schlumberger network devices mainly of Cisco routers and switches, hubs, AP, WAN, LAN, WLAN, and PA Firewall with assistance from the monitoring tools.• Proactively monitoring 90% of the incident tickets for Schlumberger global core connectivity network of all Schlumberger sites around the globe.• Liaising with Internet Service Provider (ISP) and coordinating with Schlumberger IT Onsite through skype, call and email to restore network connectivity.• Respond immediately to the incident triggered ticket by defining root cause analysis and document all corrective, collective actions taken in the incident ticket.• Facilitating the restoration and fulfilment of normal technology operational service as fast as possible with minimal business impact to the customers.• Escalate problems, requirements, and special issues as appropriate to the ISP and provide the status update to restore the circuit connectivity.• Revise and update the current SINet (Schlumberger Information Network) infrastructure to systematize the hierarchical ticket escalation procedure. Show less

• 

  Baker Hughes

  Sept 2019 - Aug 2022

  • Responsible for the resolution of escalated issues, complex and higher difficulty from Team Leads mainly APAC and Middle East region.• Train, coach and assist junior analysts with appropriate knowledge and skills.• Produce daily reports with trend analysis – Aging, TOI and Email Queue Updates.• Work closely with Team Leads by monitoring service delivery channels for incoming calls, chats and emails to maintain good ASA. • Troubleshoot and resolve wide range of server services and operating system, network connectivity, databases, security access and business applications for users ranging of 70k.• Responsible of SME tasks for SAP, Oracle Bastion, Password Management, Azure Cloud, OneDrive, P2 Verifier, Major Incident.

  • System Specialist Level 1.5

    Aug 2020 - Aug 2022

  • System Specialist Level 1

    Sept 2019 - Jul 2020
• 

  Huawei

  Sept 2022 - now

  Technical Support Eng. | Cloud Stack