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Alec Hill

Alec Hill

Assistant Systems Administrator Magic Waters Water Park

Followers of Alec Hill626 followers
location of Alec HillRockford, Illinois, United States

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  • Timeline

  • About me

    Customer Incident Manager @ Akamai Technologies | Using Every Part of the Incident

  • Education

    • Northern Michigan University

      -
      BS Mathematics, Political Science

      Activities and Societies: NMU Math Club President, Programming Contest, FIRST Robotics Team 3617 Mentor, NMU Car Club, Trail Cats 4x4 Club

    • Winnebago High School

      2001 - 2005
      High School Diploma General Studies

      Activities and Societies: WYSE Team, Captain Scholastic Bowl Team, Math Team, Pit Orchestra, All-State Band, FIRST Robotics Team 1625

    • Miami University

      2013 - 2014
      Graduate Coursework Mathematics

      Activities and Societies: Kotawi Digital (student run digital marketing agency)

  • Experience

    • Rockford Park

      Jan 2005 - Jan 2008
      Assistant Systems Administrator Magic Waters Water Park

      POS, office, and network support for Magic Waters Water Park including installation/troubleshooting of entire new system based on RecTrac software in the summer of 2007.

    • Northern Michigan University

      Jan 2007 - Jan 2008
      Help Desk Associate

      Providing front-line and phone support for the TLC (Teaching, Learning and Communication) Initiative at Northern Michigan University. Tech Support for school provided laptops including virus/spyware removal, software installation, connectivity issues, etc.

    • Rockford Park District

      May 2011 - Aug 2013

      Helping facilitate the involvement of highly functioning developmentally and physically disabled children into day-to-day day camp activities. Helping others enjoy life. Aiding in the internal auditing of Rockford Park District facilities to maintain or achieve ADA accessibility standards. End user support and network hardware and software maintenance. Implementation of new technologies across the best park district of its size in the nation.

      • Therapeutic Recreation Inclusion Aide

        May 2009 - Aug 2013

      • Accessibility Auditor

        Jun 2011 - Nov 2012

      • IS Support Technician

        May 2011 - Nov 2011

    • QuEST

      Nov 2011 - Mar 2013
      Project Engineer

      Project Administration at United Technologies Aerospace Systems.

    • Kotawi Digital

      Mar 2014 - Jun 2014
      Account Executive

      Project management for (re)branding, marketing, and interactive media projects for multiple clients at a student-run firm at Miami University.

    • Woodward, Inc.

      Oct 2014 - Oct 2015
      Test/Process Engineer

      Certification testing and data retrieval/analysis in aerospace engineering.-Air valve and actuator thermal cycle testing.-MATLAB and Microsoft Excel Analysis.-Test-stand troubleshooting.-Customer specification interpretation.-Detailed test procedure creation.-Test result presentation to customer.Manufacturing Engineering:-Developed Production Part Approval Process (PPAP) for Next Generation Narrow Body Jet component production line.-Process Failure Modes Effect Analysis (PFMEA) for Next Generation Narrow Body Jet component production line.-Aided in development of brand new Fuel Metering Unit assembly line at the Woodward, Inc. Rock Cut Campus. Show less

    • Stang Decision Systems

      Jun 2016 - Sept 2016
      Junior PHP Developer

    • PeopleNet

      Nov 2016 - May 2018
      Technical Operations Engineer - IoT Systems Analyst

      -Analysis and troubleshooting of real-time IoT fleet experience across North America.-Analysis of custom communication protocol success over several network media.-Escalation queue prioritization and resolution.-Development of analysis tools to efficiently identify root cause of system malfunctions.-Support new product engineering teams in analysis of new hardware functionality in the field.-Advocate for customer needs by prioritizing and reporting bugs to internal development teams. Show less

    • Trimble Transportation

      May 2018 - Dec 2021
      Incident Manager

      Managed the incident life-cycle from escalation -> investigation -> customer/operations communication -> resolution -> RCA at Trimble Transportation Mobility, an international telematics company with 500K+ devices in the field across North America. I also functioned as the interface between Operations and Infrastructure teams, utilizing my technical and soft skills to bring a sense of humanity back to communications between teams.Additional duties included developing and managing change management processes for all deployments to production and coordinating and running quarterly "hard down" data center maintenance. Show less

    • Team 3082 Chicken Bot Pie

      Sept 2019 - Aug 2021
      Robotics Team Head Coach

      As the head coach of a high school robotics team, I get to leverage my love of helping others to see a bigger picture and achieve it, while also growing myself.

    • Smart Alec Consulting, LLC

      Feb 2022 - now
      President

      Helping small-to-medium sized SaaS companies to implement effective incident management and continuation engineering processes and policies.

    • Akamai Technologies

      Jun 2022 - now
      Customer Incident Manager

  • Licenses & Certifications

  • Volunteer Experience

    • Mentor

      Issued by FIRST Robotics on May 2006
      FIRST RoboticsAssociated with Alec Hill