Alexandria Piazza

Experience

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  Miller-Keystone Blood Center

  Jun 2011 - Aug 2012

  Cold Caller/Assistant to Development & Scheduling

  Duties included telemarketing and lead generation activities to recruit new blood donors in multiple regions in both Pennsylvania and New Jersey. Worked with fundraising software, filing, and mailings for marketing department. Used Microsoft Excel for calculating mileage, and inputting data and organizing time sheets for over 120 employees.

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  Rite Aid

  Aug 2012 - Jun 2013

  Cashier

  Duties included customer service, customer transactions and cash drawer reconciliation, stock and inventory, photography department experience, merchandise display, promotions, marketing and pricing campaigns and strategies.

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  Miller-Keystone Blood Center

  Jun 2013 - Dec 2014

  Telerecruitment

  Duties included recruiting and scheduling volunteer blood donors to meet patient requirements and company sales goals. Greeted and registered donors and generated medical history forms according to procedures and privacy laws.

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  GP Strategies Corporation

  Nov 2014 - May 2015

  Quality Assurance Editor

  Ensured content quality excellence from conception to publication. Proofread spelling and grammar, tested functionality, created storyboards and transcribed audio for online learning modules created by GP Strategies programmers and designers.

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  Community Health Systems

  May 2015 - May 2018

  Duties included answering phone calls within department standards of 40 seconds or less 90% of the time or higher, accurately pre-registering scheduled patients by obtaining correct demographic information with a 5% AHIQA/Passport error rate or less, actively following call monitoring/scripting requirements, consistently following department protocol, appropriately checking the medical necessity of scheduled tests for Medicare patients, and proficiently utilizing the computer to access patient information, email, and other required systems.Achievements:Most Improved Call Monitoring Score: July 2015-August 2015Second Highest Call Monitoring Score: September 2015Voted "Most Organized" in Scheduling: October 2015High Call Monitoring Score: October 2015 Show less

  • Insurance Verification Representative

    Jan 2016 - May 2018

  • Scheduling Specialist

    May 2015 - Jan 2016
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  Saucon Technologies

  May 2018 - Nov 2020

  Collaborating with Project Management and Development to gain thorough understanding of product enhancements. Testing product enhancements for alignment with PM-defined, published requirements. Informing and training Production Support of new functionality in order to test enhancements and bug fixes prior to release. Creating and providing documentation on new functionality, as needed. Creating and providing documentation to Sales to explain new functionality, which Sales will use as input to create marketing documentation. Confirming pre and post-release testing is complete. Compiling and publishing release notes. Ticket triage and troubleshooting. Prioritizing tickets and due dates. Involvement in critical, escalated tickets. Suggesting process changes in support of efficiencies. Show less

  • Production Support - Tier 2

    Nov 2019 - Nov 2020

  • Production Support Analyst

    May 2018 - Nov 2019
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  Scott-White Career Institute

  Nov 2020 - Oct 2021

  • Social Media Coordinator

    Aug 2021 - Oct 2021

  • Executive Assistant

    Nov 2020 - Oct 2021
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  Heart and Home Realty

  Mar 2021 - Oct 2021

  Licensed Real Estate Salesperson
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  Self Employed

  Jun 2021 - now

  Notary Public
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  EXp Realty

  Nov 2021 - May 2022

  Licensed Real Estate Salesperson

  The Jim Gonzalez Group

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  Light House Realty LV

  May 2022 - now

  Licensed Real Estate Salesperson