Florin Berardi

Experience

• 

  InITeC Internet & Information Technology Consulting

  Feb 2007 - Dec 2009

  Software Programmer
• 

  Stampa Equus SA (formerly Equus Consulting SA)

  Feb 2010 - Nov 2010

  Senior Programming Analyst
• 

  Microdata Group

  Sept 2013 - Apr 2014

  Lead Software Architect
• 

  EDF

  May 2014 - Oct 2014

  Senior Manager IT Field Services
• 

  Global Blue

  Dec 2014 - now

  As a Service Delivery Manager, I lead a global support engineer team, ensuring top-notch service across time zones. My role involves critical vendor management, enhancing product operations, and fostering a culture of excellence in customer service. I’m adept at managing major incidents, driving continuous improvement, and maintaining operational alignment with product design.My strategic initiatives focus on service optimization and integration, adhering to best practices in web services and architecture. I set operational guidelines for release management and act as a key liaison among business, engineering, and operations teams, sharing vital technical insights.Financial oversight of our Payment Application budget falls under my purview, alongside ensuring the availability and support for essential services like Currency Exchange, Middleware, Omni-channel Gateway, Conversion Platforms, and Analytics. My commitment to excellence and improvement shapes my approach to delivering value and satisfaction. Show less As a Senior Application Support Engineer, I excel in resolving incidents within the stipulated SLA, ensuring minimal downtime and optimal service quality. My expertise lies in providing 2nd and basic 3rd level support for IT services, spearheading problem management to eradicate root causes, and fostering collaboration with external vendors and internal teams for comprehensive 3rd level support.I am actively involved in project support and service releases, contributing to end-to-end testing as part of release deployment. My commitment to effective communication ensures all stakeholders are informed and aligned. I develop and share procedures, checklists, and documentation to empower the GBIT Service Center and maintain a robust solutions database.My role involves meticulous planning and documentation for application changes, as well as vigilant monitoring of system alerts and housekeeping tasks to uphold service availability. My proactive approach and technical acumen drive continuous improvement and reliability in application management Show less

  • Service Delivery Manager

    May 2024 - now

  • Service Delivery Lead

    Apr 2022 - Apr 2024

  • Senior Application Support Engineer CC

    Dec 2014 - Mar 2022