Talk to sales Try for Free
Angela Richards

Angela Richards

Followers of Angela Richards207 followers
location of Angela RichardsIpswich, England, United Kingdom

Connect with Angela Richards to Send Message

Connect

Connect with Angela Richards to Send Message

Connect

  • Timeline

  • About me

    24x7 Dynamic Networks Duty Manager

  • Education

    • Pearsons

      2019 - 2020
      BTEC LEVEL 3 Diploma - Management Business Administration and Management, General Level 3

      BT Future Leaders programme

    • Netherhall Secondary School Cambridge

      1983 - 1988
      GCSE in Math, English, Science, Geography, History.

  • Experience

    • BT

      Apr 1998 - now

      • Driving performance of teams responsible for the network management of BT’s core IP infrastructure across UK and Global platforms.• Managing and controlling all intrusive activity in the Network, ensuring Planned Engineering Work (PEW) is authorised and undertaken professionally, and the risks to Customer Service are mitigated.• Identify and drive service improvements in line with RFT and Cycle Time Targets creating an environment whereby success is inevitable, and costs are minimised.• Understand resource demands and ensure that the right resource is in the right place at the right time. Show less

      • 24/7 Dynamic Networks Duty Manager

        Oct 2018 - now

      • Network Managment Engineer

        Apr 2015 - Nov 2018

      • Delivery, Operations and Support Engineer

        Apr 2012 - Mar 2015

      • Delivery, Operations and Support Engineer

        Apr 1998 - Mar 2012

  • Licenses & Certifications