Mishka Dorasamy

Experience

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  I-people (Pty) Ltd

  Apr 2018 - Aug 2020

  Configuring of the Mikro tik device Wi-Fi naming and creatingpasswords for Wi-Fi and user names.Adding new members on the firewall.Monitoring how the internet is being used, how many GIGS per day,week and month.In charge of the PBX, creating inbound, outbound, extensions andremote accessCreating SIP account, access points.Taking care of the VTM Making calls on history reports.Recharging and billing clients.Managing clients data and attending to client queries.Uploading clients and creating new accounts Show less

  • Information Technology

    Apr 2018 - Aug 2020

  • Information Technology

    Apr 2018 - Aug 2019
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  Jays Printing Services

  Apr 2019 - Aug 2020

  Jays print

  Assisting with administrative tasks.Scheduling appointments for the CEO.Handling customer inquiries.Answering phone calls, emails and managing correspondence withclients.Addressing customer concerns and providing information.Travelling arrangements such as booking travel when in need of meetingclients or vacations.Maintaining files in a orderly fashion.Printing out of documents for clients.Ensure all printers are working efficiently.

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  Skills College

  Aug 2020 - Jun 2021

  Social Media and Admin Assistant

  Maintain course administration document.Loading of learners onto course/MoodleManagement of learners from start to end.Providing quality course experience to learners.Providing weekly and/or monthly reports on learners and theircoursesSocial Media TeamAssisted senior social media administrator to promote and marketlearner courses and business ideasCommunicating with varies people over social media in order toprovide quality and experience to all clients.

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  Eudemonia: Primary Co-Operative Limited

  Aug 2020 - Jun 2021

  Social Media and Admin assistant

  Maintain course administration document.Loading of learners onto course/MoodleManagement of learners from start to end.Providing quality course experience to learners.Providing weekly and/or monthly reports on learners and theircoursesSocial Media TeamAssisted senior social media administrator to promote and marketlearner courses and business ideasCommunicating with varies people over social media in order toprovide quality and experience to all clients.

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  Momentum

  Jun 2021 - Nov 2023

  Service Specialist

  Accurately capturing and checking new business application andsupporting documentation.Ensuring that all instructions are processed according to Service LevelAgreementAccurately applied legislative requirements to all applications beingcaptured.I have attended each call and email in a professional and friendly manner inorder to provide an excellent client experience.Ensured that all client queries are within the agreed service level andprovide timeous feedback.Providing accurate information to clients and stakeholders in order to keepclient in the hoop.Built and maintained good relationships with clients as well as stakeholders.I ensured that all client expectations are managed.I am a great team player which makes it more efficient for clients needs tobe met in time of need.Providing quality and experience on each transaction.Working on a personal pride rate that minimises Profit & Losses, escalationsand reworksCreating a culture that guides best practice that fosters continuous learningand improvement.Working with team mates in order to provide the client with the WOWexperience and ensuring that they feel heard and understoodDigital team : I was chosen as one of the first employees from the KZN team in order totrial our new department which contains of helping internal and externalstakeholders learn the new FNZ system which enables them to uploaddocuments, application, and capturing cases to ensure that applicationshas been accepted timeously Show less