Bernard Piette

Experience

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  Teleperformance Canada

  Oct 2000 - Sept 2004

  Managed and coached a team of 14 Supervisors according to the Bell Sympatico Performance Model. All learning bays improved overall performance and matched experienced agents KPIs within 9 months.Leading, supporting and coaching a team of 4 Supervisors according to the Bell Sympatico Performance Model.All learning bays improved overall performance and are matched experienced agents KPIs within 9 months.Personally offered the 105 hour classroom training and 100 hour floating support to 50 learning bay agents. Improved the Overall Performance of Eight (8) different Sympatico Firstline Teams in 16 months.Top Contributor in the weekly supervisors meetings and on the floor in general.Embraced and coached with the Bell Sympatico Performance Model. Developed Value Added Sales Training Manual used by all help desk agents as a knowledge base.Provided sales training and support to all first-line agents and supervisors on the floor and in the classroom.Served as Elevate administrator, provided weekly commission reports, and led as incentives manager.Worked with Ieadership team to improve campaign sales targets with great success for more than a year.

  • Group Leader- Operations Manager: Bell Sympatico Campaign

    Jan 2004 - Sept 2004

  • Learning Bay Coordinator | Bell Sympatico Campaign

    Mar 2003 - Jan 2004

  • Team Supervisor | Bell Sympatico Campaign

    Jul 2002 - Feb 2003

  • Sales Prime | Bell Sympatico Campaign

    Jan 2002 - Jun 2002

  • Trainer | Bell Sympatico Campaign

    Dec 2001 - Jun 2002

  • Level 2 Help Desk Technician | Bell Sympatico Campaign

    May 2001 - Dec 2001

  • Level 1 Help Desk Technician | Bell Sympatico Campaign

    Oct 2000 - Apr 2001
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  Insight Canada

  Dec 2006 - May 2013

  Insight Enterprises, Inc. is a leading technology provider of hardware, software and service solutions to business and government clients in North America, Europe, the Middle East, Africa and Asia-Pacific. Insight is focused on helping organizations move technology goals forward in the areas of Cloud, Virtualization, Data Center, Unified Communication & Collaboration, Networking & Security, Data Protection, Mobility & Point of Sale, and Office Productivity. With approximately 5,300 teammates worldwide, Insight is ranked No. 460 on the 2012 Fortune 500 and generated sales of $5.3 billion for the year ended December 31, 2011. Trusted Advisor Program Manager Responsibilities:• Recruit and interview candidates for the role of Account Executive on an ongoing basis.• Coach and mentor new hire Account Executives in Insight's world class, intensive 12 week, 480 hour training program with the assistance of 3 facilitators.• Developing effective communications skills, presentation skills, organizational/time management skills & technology/product knowledge skills in our new hires.• Embark on joint sales calls with our new hires to present Insight's value proposition and learn about our prospects IT business initiatives.• Manage day-to-day sales-related operational issues, including interacting with HR, IT, Product Management, Sales, Marketing and Facilities teams.• Develop and maintain client and publisher relationships• Provide best-in-class service to both external and internal clients• Maintain a strong knowledge of leading industry trends Show less

  • Manager- Trusted Advisor Program U.S.A & Canada

    Feb 2010 - May 2013

  • Regional Sales Manager | US Business Sales NorthEast Region

    Apr 2009 - Jan 2010

  • Regional Sales Manager | US Business Sales South East Region

    Feb 2008 - Apr 2009

  • Sales Manager

    Mar 2007 - Jan 2008

  • Sales Coach

    Dec 2006 - Mar 2007
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  Thinking Capital

  Nov 2014 - Nov 2018

  Thinking Capital is the leader in the Canadian Alternative Lending space, leveraging technology to be at the forefront of the FinTech industry. Since 2006, they have helped more than 10,000 small-to-medium sized Canadian businesses reach their full potential. By combining their people and technology, Thinking Capital is transforming the way business owners get the capital they need to grow. For more information, visit www.thinkingcapital.ca.

  • Director : Sales Training and Performance Enablement

    Jun 2018 - Nov 2018

  • Senior Manager: Sales Training and Performance Enablement

    Nov 2017 - Jun 2018

  • Senior Sales and Training Manager

    Jun 2016 - Nov 2017

  • Sales Manager

    Nov 2015 - Jun 2016

  • AEIT Onboarding Manager

    Mar 2015 - Nov 2015

  • Senior Corporate Sales Trainer

    Nov 2014 - Mar 2015
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  Konobo

  Jul 2021 - now

  Founder

  Know your target prospects and customers, Win your market!Konobo.io is a marketing data platform to power fastest-growing B2B companies. Apply real-time intelligence across your entire tech stack to improve acquisition, conversion, and operations.Our modular platform allows you to plug and play exactly the right Martech/Revtech stack to help you achieve your sales, growth and revenue targets. Leverage our Technographic data to pinpoint target competitor take outs. Combine it with our world class Firmographic data on over 200 million organizations world wide. Build out an Omnichannel based ABM campaigns powered by our Growth Hacking platform. Get in touch, iwantgrowth@konobo.io Show less