Gaurav Bhati

Experience

• 

  Convergys

  Dec 2011 - Sept 2014

  Technical Support
• 

  HCL Technologies

  Nov 2014 - Mar 2016

  Senior Analyst

  Worked as a Senior analyst for service desk role.

• 

  Concentrix

  Apr 2016 - Jan 2017

  Senior Practitioner
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  Working In Cognizant Technology Solutions Private Limited

  Feb 2017 - Jun 2019

  Senior Process Executive

  Responsible for the hands-on management of client relationships and campaigns to ensure best in customer service, overall campaign success, and high levels of client satisfaction. Essential responsibilities include improving current strategies, making sure client objectives are met. Currently handling high end accounts, troubleshooting any account related issues.

• 

  Publicis Media

  Jul 2019 - Aug 2023

  # Manage & Optimize campaigns across platforms like Google & Bing Ads, SA360, and Kenshoo# Account audits/monitoring/analysis for developing strategies to improve account performance# Creating new Campaign/Ads/Extensions & overall account building for new brands/products# Constant Communication with clients & stakeholders for account performance analysis, post-campaign analysis, media planning, and forecasting.# Preparing all the performance reports ranging from Weekly/Bi-weekly/Monthly/Bi-monthly# Mentoring & motivating team members Show less

  • Business Manager

    Oct 2021 - Aug 2023

  • Associate

    Jul 2019 - Sept 2021