Rodrigo Cisneros

Experience

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  IKEA Group

  Aug 2013 - Jun 2015

  Recovery Sales Personnel

  • Helped install computers and software• Helped troubleshoot department system errors• Assisted management with inventory and returns• Assisted customers with any product questions

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  Whole Foods Market

  Jun 2016 - Sept 2017

  Team educator

  • Trained new cashier and educated team members about Whole Foods benefits • Maintained a clean working area and working environment • Executed Audits and closing reports • Installed new computers, registers and printers. Troubleshoot system issues

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  Provident Credit Union

  Sept 2017 - Jan 2018

  Call Center Representative

  • Assisted Members with any account issues such as fraud, online banking, and other account questions• Assisted Members making payments or processing credit card, vehicle, or personal loan process• Answered phone calls from members with any questions they had regarding their accounts• Educated members on how credit cards and other loans worked and, on our policies

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  Kidz love soccer

  Jan 2018 - Dec 2018

  Regional Manager

  • Oversaw the hiring, training, and termination processes for coaching staff.• Assisted customers and staff with any concerns, questions or recommendations.• Implemented successful marketing initiatives, resulting in a notable increase in client retention andexpansion.

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  OE Federal Credit Union

  Feb 2020 - Apr 2021

  MSR I

  • Facilitated member transactions and assisted with fraud prevention measures.• Processed loan applications, ensuring accuracy and compliance with regulatory requirements.• Offer expertise in loans support, enhancing customer satisfaction and retention.• Achieved outstanding customer satisfaction scores, reflecting dedication to service excellence.• Collaborated with management to streamline loan application processes, improving efficiency andaccuracy.

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  City of Sunnyvale

  May 2021 - Jun 2022

  Recreation Assistant

  • Streamlined inventory management processes, guaranteeing sufficient supplies for all rentals.• Proactively addressed customer concerns and questions, contributing to positive customer experiences.• Facilitated training sessions for new team members, ensuring alignment with organizational standards.

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  Mechanics Bank

  Jun 2022 - Sept 2024

  Customer Care Representative

  • Provide comprehensive support to customers, with any concerns or questions about their accounts.• Offer expertise in mortgage loan support, enhancing customer satisfaction and retention.• File Questionable Activity Report (QAR) and Financial Elder Abuse Report (FEAR).• File fraud reports to ensure regulatory compliance and customer protection

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  EnFin

  Oct 2024 - now

  Counterparty Credit Analyst

  Prepare required regulatory reporting and respond to related inquiries.