Amrick Andrado

Experience

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  MTV/MBC Channels Pvt. Ltd., Capital Maharaja Organisation

  Oct 2013 - Aug 2014

  Graduate Trainee

  ▪️Attached to the group accounting trainee team which rotated in various industries such as Chemicals, Plastic goods and Media.

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  Walkers Tours Limited

  Aug 2014 - Apr 2016

  Inbound Executive - UK

  Tour Planning and Execution:▪️ Planned and executed group and Free Individual Traveler (FIT) tours throughout Sri Lanka.▪️ Crafted bespoke round trips for special request guests, including proposals, honeymoons, and anniversaries.Operations Management:▪️ Managed operations for the UK and US markets.▪️ Handled back-office tasks, customer relations, and supplier interactions.Contribution to High-Volume Tours:▪️ Successfully managed high-volume Trailfinders brochure tours in Sri Lanka.▪️ Significantly contributed to the success of the top-performing UK agent team within the company.Collaboration with Suppliers:▪️ Collaborated with suppliers to ensure the delivery of unforgettable experiences in Sri Lanka.▪️ Worked closely with partners to meet client expectations and enhance customer satisfaction.Familiarization Tours:▪️ Organized familiarization tours for agents from the UK and France.▪️ Provided insights into hotels, historical sites, and authentic local experiences to enhance agent knowledge. Show less

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  The Fabulous Getaway

  May 2016 - Sept 2020

  Travel Management:▪️ Managed travel requests from luxury travel agents in the UK, USA, Netherlands, Australia, and Singapore.▪️ Collaborated with suppliers and partners to craft unforgettable experiences for guests.Bespoke Itinerary Development:▪️ Developed bespoke itineraries tailored to client requests.▪️ Focused on preferences spanning camping, photography, wildlife, birding, local culinary delights, adventure, and sustainability-oriented tours.Operations Coordination:▪️ Conducted comprehensive briefings to operations teams.▪️ Ensured precise alignment with specific tour requirements and client preferences.Business Development and Industry Engagement:▪️ Engaged closely with industry partners.▪️ Contributed to strategic business development initiatives for the tourism sector in Sri Lanka.Conflict Resolution and Complaint Handling:▪️ Expertly addressed guest complaints and conflicts.▪️ Collaborated with internal and external stakeholders to achieve favorable resolutions.Negotiation and Profitability Enhancement:▪️ Negotiated advantageous special rates and value additions for top-performing agents.▪️ Bolstered profitability for the company and overall satisfaction for international partners.Training and Knowledge Sharing:▪️ Conducted knowledge-sharing and training sessions for the sales team and new hires.▪️ Focused on guest experiences, product knowledge, value additions, Sri Lankan itinerary planning, SOPs, and operations.Sales Performance and Achievements:▪️ Surpassed expectations by achieving 90% of monthly sales targets.▪️ Outperformed individual sales team targets in November 2018, generating USD 168,000 in confirmed bookings.Contribution to Sustainability Certification Project:▪️ Played a pivotal role in contributing to the success of the TraveLife sustainability certification project as a valued team member. Show less

  • Senior Travel Consultant

    Dec 2016 - Sept 2020

  • Travel Consultant

    May 2016 - Dec 2017
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  Rotaract District 3220 (Sri Lanka & Maldives)

  Jul 2017 - Jun 2018

  Assistant Director - Leadership Training and Development 2017-18

  ▪️Planning, organizing & implementing Leadership training and development projects and workshops across the island.▪️Liasing with speakers/trainers and organizing logistics for events▪️Guiding and working closely with fellow Rotaract clubs and helping them achieve citation requirements

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  Taru Villas

  Oct 2020 - Mar 2021

  Assistant Manager Business Development

  Relationship Management:▪️ Established and fostered robust relationships with local Destination Management Companies (DMCs) and international agents.▪️ Ensured sustained partnerships with key stakeholders.Familiarization Tours and Presentations:▪️ Conducted and coordinated multiple familiarization tours of Taru's villa portfolio for local and international partners.▪️ Facilitated presentations to highlight the unique portfolios and distinctive selling points (USPs) of each property.Corporate Database Development:▪️ Developed a comprehensive corporate database.▪️ Identified potential sales leads for the sales team to pursue and explore.Niche Market Retreats:▪️ Conceptualized and organized retreats tailored to niche market segments, including wellness, yoga, experiential, and culinary travel.▪️ Aligned offerings with specific client interests to enhance customer satisfaction.Marketing Strategies and Offer Development:▪️ Collaborated on the development of seasonal credit card offers for the local market segment.▪️ Contributed to targeted marketing strategies.Team Engagement and Events:▪️ Actively participated as a key member of an internal cross-functional team.▪️ Dedicated to organizing team-building and employment engagement events for occasions such as Christmas, New Year, and International Women's Day. Show less

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  W15 Sri Lanka

  Mar 2021 - Sept 2021

  Sales Manager

  Sales Operations Management:Managed sales operations for both local and international markets:▪️ Proactively engaged with local Destination Management Companies (DMCs) to cultivate new relationships.▪️ Explored untapped business opportunities within the market.Relationship Building and Business Development:▪️ Conducted familiarization tours to showcase W15's portfolio for local and international partners.▪️ Emphasized the unique portfolios and distinctive selling points (USPs) of each property during presentations.Online Platform Oversight:▪️ Oversaw and managed various online platforms, including Google reviews, TripAdvisor, Instagram, Facebook, and TikTok.Social Media Management:▪️ Handled inquiries through various social media channels.▪️ Generated creative and trending marketing campaigns and event ideas.▪️ Collaborated with the team on social media planning.▪️ Oversaw content creation for posts.▪️ Maintained website-related updates.Collaborations with Local Banks:▪️ Collaborated with local banks to develop special offers tailored to the preferences of the local target market.▪️ Enhanced promotional efforts and market reach through these collaborations. Show less

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  :Different Sri Lanka

  Sept 2021 - Jul 2023

  • Customer Relationship Manager

    Oct 2022 - Jul 2023

  • Operations Manager

    Sept 2021 - Oct 2022
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  :Different

  Sept 2021 - Jul 2023

  Stakeholder Satisfaction:▪️ Ensured satisfaction of landlord, tenant, and stakeholder requirements within acceptable time frames.▪️ Achieved a Churn target of less than 1% within the Queensland team during key fundraising periods in 2021 and 2022.▪️ Maintained a CSAT rating between 90-94% in the designated pod.Property Management:▪️ Managed various aspects of Property Management for a portfolio of 200 properties in Queensland, Australia.▪️ Handled arrears, property inspections, lease renewals, vacates, maintenance requests, onboarding, loss management, and inquiry handling.▪️ Demonstrated comprehensive expertise in property management by efficiently handling a substantial portfolio.▪️ Prioritized tasks for timely completion and delivered high-quality service.Issue Resolution and Relationship Management:▪️ Proactively addressed and resolved issues for landlords and tenants, maintaining positive relationships.▪️ Employed a proactive problem-solving approach to identify and address potential issues before escalation.▪️ Proficient in owner/tenant responsibilities and negotiations, offering informed advice.▪️ Showcased skills in documentation, legal compliance, and tribunal support.Team Collaboration:▪️ Collaborated seamlessly with finance, compliance, onboarding, maintenance, leasing, and tech teams.▪️ Fostered a cohesive working environment.Onboarding and Tech Support:▪️ Provided guidance in onboarding new owners and tenants.Assisted them with general app use and liaised with the tech team to resolve issues.▪️ Industry Knowledge and Process Improvement:▪️ Contributed to process improvement for an enhanced customer experience.Team Engagement & Extra curricular activities:▪️ Actively participated as a key member of Team DASA, an internal cross-functional team.▪️ Organized team-building and employment engagement events for various occasions, including Christmas, New Year, Sinhalese & Tamil New Year, and general team-based engagements. Show less

  • Customer Relationship Manager

    Oct 2022 - Jul 2023

  • Operations Manager

    Sept 2021 - Oct 2022
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  Experience Jervis Bay

  Jul 2023 - Dec 2024

  Property Management Support Specialist

  Daily Operational Tasks:▪️ Invoice Management: Reviewing and processing invoices related to laundry, cleaning, and maintenance services.▪️ Clean Complete Reports: Analyzing reports submitted by cleaners and logging maintenance or cleaning issues.▪️ Guest Feedback Evaluations: Assessing guest feedback received via platforms such as Airbnb, Booking.com, VRBO, and direct inquiries. ▪️ Coordinating with property managers to address booking-related issues, maintenance concerns, and actionable guest feedback.▪️ Guest Feedback Responses: Responding to guest reviews on platforms like Airbnb, HomHero, and VRBO, and posting positive feedback on online platforms.▪️ Supplies and Orders: Updating the team on items ordered by cleaners and tracking supplies for invoicing purposes.▪️ Gap Night and Extra Night Offers: Evaluating property availability to extend special offers to arriving guests.▪️ Onboarding New Properties: Supporting the onboarding process by sending managing agency agreements and material facts disclosure forms, setting up new properties in the system, verifying documentation provided by owners, liaising with owners and requesting for additional documentation and completing proof of identity and ownership forms.▪️STRA Compliance: Ensuring all properties maintain valid STRA licenses and managing the de-registration process for withdrawn properties.▪️ Supplier Management: Assisting with the onboarding of new suppliers and verifying the accuracy of provided details.Special Projects:▪️ Website Updates: Updating backend content for activities, food, and drink options available in Huskisson, NSW.▪️ Agreement Revision: Revising the existing Managing Agency Agreement to reflect the new management company name and branding.▪️ Property Onboarding Support: Assisting with the integration of new properties acquired through Jervis Bay Breaks.Proficient in the following software: Asana, HomHero, Eagle CRM, DocHub Show less