Zaid Bin Nasr

Experience

• 

  Shaukat Khanum Memorial Cancer Hospital and Research Centre

  Aug 2006 - Aug 2010

  Senior Customer Care Officer

  • To arrange appointments to patients in different clinics• Treatment correspondence through fax, email, phone & post mails• Coordination with clinical staff & try to acquire sustainable patient relations• To handle all telephonic queries regarding patients’ appointments and hospital polices• To coordinate between consultants and patients in order to get smooth operations in clinics• To provide information to patient’s attendants regarding different diseases, treatment procedures and protocols Show less

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  Jazz (previously known as Mobilink)

  Sept 2010 - Aug 2014

  Team Coordinator - Call Center

  • To handle customer complaints and queries• Ensure timely resolution of customer complaints• Communicate with other departments as and when required• Training Team members regularly on products to keep them updated• Perform other duties / special tasks as assigned by the Team Lead on a daily basis• Ensure careful handling of all resources provided to me and to the team (headgear etc.)• Ensure self and team participation in Team Meetings, Daily Clinics, CTP and other learning forums Show less

• 

  Skylines | Etisalat Premium Channel Partner

  Aug 2014 - Aug 2016

  Team Lead - Corporate Sales

  • Responsible for sales targets of the assigned team and task delegation• To promote the telco products e.g. Broadband, Data & Handset plans• Responsible for route planning and area assignment for potential sales• To attend corporate events and meetings for business growth• To escalate complaints to the concerned departments and ensure timeliest resolution• Monitor and analyze business processes and results to profitably achieve sales targets• Analyze results and trends and prepare action plans and address areas of opportunities• Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet business needs Show less

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  Daraz

  Nov 2018 - now

  Being a Hub Manager I am mainly responsible:• To ensure compliance of all delivery related KPIs (Handover, Same day Connectivity, Backlog, Losses etc)• For day-to-day alignment of Delivery Heroes according to the load situation and route shuffling• To plan and optimize delivery routes and schedules to maximize efficiency, minimize delivery time, and reduce cost• To identify areas of process improvement, automation, and streamlining of delivery operations • To take initiatives to enhance productivity, quality, and customer experience• To manage the cross functional department issues pertaining to HR, Ops, Admin & IT• For route optimization, vehicle alignments, on-call vehicle requirements and fleet management Show less • Responsible to keep All Backlogs under SLA for the entire stations• Responsible for Forward & Reverse Logistics for the entire stations• Keep in constant liaison with Station Manager and assist him in daily tasks• Supervise the day-to-day task assignments and performance for All Stations• Manage the overall admin of the Stations including Rent, Bills, Utilities and more• Work with the central Admin team for any Station related assets and requirements• Closely working with Route team for linehaul management and effective route planning• Solicit customer feedback, input and information through various communication vehicles• React to information and create a plan to consistently meet the expectations of the customers• Execute the training plan for all Station Officers and effectively conduct hands-on training to ensure proficiency• Assist with all matters relating to the Stations Team - training, coaching, engagement and performance management Show less

  • Last Mile Hub Manager

    Sept 2022 - now

  • Asst. City Manager

    Apr 2021 - Aug 2022

  • Branch Manager

    Nov 2018 - Mar 2021