
Moniola Babalola
Client Service Representative

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About me
HR Advisor @ Interswitch || Human Resource Business Partner || Certified Technical Recruiter || 3x Start-Up HR
Education

University of Ilorin
2016 - 2019Bachelor of Science - BS industrial relations and personnel management
Experience

REGUS - IWG plc. Offices | Coworking | Meeting Rooms.
Sept 2017 - Nov 2017Client Service RepresentativeOpportuned to intern with one of the leading companies in the commercial real estate industry as a client service representative having worked with multinational clients like Google, Lenovo, Dow chemical to mention a few.

8thGear Hub
Jan 2021 - Apr 2021Academy CoordinatorSpearheaded the transformation and rebranding of 8thGear Academy into Innkeeper.work that integrated an e-learning management platform for technology education into the business model. Led the operation functions and worked with developers that upgraded the website interface of the Learning Management System.

Access Bank Plc
Jul 2021 - Dec 2021Team Member, Retail OperationsSuccessfully provided financial products and services to individual consumers to manage their money, have access to credit, and deposit their money in a secure manner.

Altara Credit Limited
Jan 2022 - Jul 2022People Operations OfficerAltara Credit limited is a leading technology driven platform that enables pay later for multiple services.● Effectively and efficiently managed 9 showrooms of the company with a total of 198 employees in regard to employee welfare, facility maintenance, procurement, recruitment among others● Managed the end to end recruitment process for contract and freelance roles.● Ensured employees compliance to the company's policy by updating all related reports and monitoring of the daily attendance through the portal software.● Maintained accurate data and records of all employees’ through updating the employee portal software and employees’ hard copy files, for reference.● Prepared payroll monthly by reconciling employees’ attendance, overtime, benefits and other deductions (such as staff loan, staff purchase) before deadline.● Ensured exit processes of exited employees were followed accordingly.● Conducted periodic performance reviews to assess employee performance using KPIs and tracking sheets and ensured only the deserving employees get the incentives.● Managed company’s social media recruitment page and prepared monthly newsletter.● Initiated a recruitment strategy that improved time to hire for contract employees by 50% Show less

Sendme.ng
Jul 2022 - Apr 2023Human Resource Business PartnerSendme is the fastest-growing food technology company in Nigeria using social commerce and artificial intelligence to meet the animal protein demands of Nigerian households and businesses at excellent prices.● Support the department to organize monthly, annual social events, recognition & non-monetary rewards initiatives to drive engagement and team bonding. ● Plan and conduct a monthly training program for new and established employees to improve employees knowledge and abilities.● Provide and maintain efficient welfare, health and safety services for employees to meet the company’s goal.● Manage communication channels to ensure that grievances are nipped in the bud.● Designs talent acquisition strategies to meet current and future staffing needs.● Handles recruitment for formal and contract employees and provide recommendations for hiring manager.● Conduct incident investigation in cooperation with concerned parties to identify root causes and implement countermeasures to prevent recurrence.● Assist business partners with budget planning and manpower planning● Delivered proactive insights for HR needs by evaluating issues, patterns and trends in current systems.● Analyse training needs to design employee development, and health and safety programs. Show less

Curlla Enterprises Limited
Apr 2023 - Mar 2024Human Resource ProfessionalCurlla Enterprises Limited is an extension of Tielle Global Enterprise. Curlla is a world of unparalleled luxury and indulgence in the ultimate beauty experience. Our exquisite salon is an oasis of refinement, offering bespoke services that cater to the discerning tastes of the most elite clientele.* Cultivated a harmonious workplace environment by proactively addressing concerns, conducting regular check-ins, and orchestrating employee engagement activities, while also administering employee welfare programs including HMO, Leave, Pension, etc., to boost overall workplace well-being.* Managed and streamlined payroll processes, ensuring accurate and timely disbursement of employee salaries, benefits, and deductions. Collaborated with finance to address payroll-related discrepancies and compliance matters.* Executed and delivered performance management initiatives, including the development of frameworks, and oversaw the appraisal exercise and cycle.Achievement:Pioneered the HR domain as the inaugural HR professional for the company, undertaking the task of setting up the HR department from scratch. In doing so, engineered foundational structures while ensuring the seamless implementation and strict adherence to sanctioned HR policies, processes, and procedures. This initiative produced tangible and measurable advancements in the organizational framework. Show less

Analogue Shifts
Nov 2023 - Mar 2024Technical Recruiter
Interswitch Group
Apr 2024 - nowHR Advisor - HRBP
Licenses & Certifications
- View certificate

Performance Management: Employee Engagement
LinkedInJul 2022 - View certificate

Strategic Human Resources
LinkedInJul 2022 
Certificate of national service
National Youth Service CorpsOct 2020- View certificate

HR Guidelines Everyone Should Know
LinkedInDec 2020 - View certificate

HR as a Business Partner
LinkedInJun 2022 - View certificate

Giving and Receiving Feedback
LinkedInDec 2020 - View certificate

Google Sheets Essential Training
LinkedInAug 2022 - View certificate

Human Resources: Payroll
LinkedInJul 2022 
Jobberman soft skills training - Certification of completion
Jobberman NigeriaNov 2020
Certificate of completion - Online course on employable graduate
The Employable GraduateOct 2020
Volunteer Experience
Subject Teacher
Issued by St Andrew College on Jan 2020
Associated with Moniola BabalolaChoice committee member
Issued by Winners Campus Fellowship on Apr 2019
Associated with Moniola BabalolaEvangelism Secretary 2
Issued by Winners Campus Fellowship on Jul 2018
Associated with Moniola BabalolaTeam Member
Issued by Real Life Outreach on Jan 2018
Associated with Moniola BabalolaHuman Resources Intern
Issued by GAOTek Inc. on Feb 2023
Associated with Moniola Babalola
Languages
- enEnglish
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