Moniola Babalola

Moniola Babalola

Client Service Representative

Followers of Moniola Babalola10000 followers
location of Moniola BabalolaLagos State, Nigeria

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  • Timeline

  • About me

    HR Advisor @ Interswitch || Human Resource Business Partner || Certified Technical Recruiter || 3x Start-Up HR

  • Education

    • University of Ilorin

      2016 - 2019
      Bachelor of Science - BS industrial relations and personnel management
  • Experience

    • REGUS - IWG plc. Offices | Coworking | Meeting Rooms.

      Sept 2017 - Nov 2017
      Client Service Representative

      Opportuned to intern with one of the leading companies in the commercial real estate industry as a client service representative having worked with multinational clients like Google, Lenovo, Dow chemical to mention a few.

    • 8thGear Hub

      Jan 2021 - Apr 2021
      Academy Coordinator

      Spearheaded the transformation and rebranding of 8thGear Academy into Innkeeper.work that integrated an e-learning management platform for technology education into the business model. Led the operation functions and worked with developers that upgraded the website interface of the Learning Management System.

    • Access Bank Plc

      Jul 2021 - Dec 2021
      Team Member, Retail Operations

      Successfully provided financial products and services to individual consumers to manage their money, have access to credit, and deposit their money in a secure manner.

    • Altara Credit Limited

      Jan 2022 - Jul 2022
      People Operations Officer

      Altara Credit limited is a leading technology driven platform that enables pay later for multiple services.● Effectively and efficiently managed 9 showrooms of the company with a total of 198 employees in regard to employee welfare, facility maintenance, procurement, recruitment among others● Managed the end to end recruitment process for contract and freelance roles.● Ensured employees compliance to the company's policy by updating all related reports and monitoring of the daily attendance through the portal software.● Maintained accurate data and records of all employees’ through updating the employee portal software and employees’ hard copy files, for reference.● Prepared payroll monthly by reconciling employees’ attendance, overtime, benefits and other deductions (such as staff loan, staff purchase) before deadline.● Ensured exit processes of exited employees were followed accordingly.● Conducted periodic performance reviews to assess employee performance using KPIs and tracking sheets and ensured only the deserving employees get the incentives.● Managed company’s social media recruitment page and prepared monthly newsletter.● Initiated a recruitment strategy that improved time to hire for contract employees by 50% Show less

    • Sendme.ng

      Jul 2022 - Apr 2023
      Human Resource Business Partner

      Sendme is the fastest-growing food technology company in Nigeria using social commerce and artificial intelligence to meet the animal protein demands of Nigerian households and businesses at excellent prices.● Support the department to organize monthly, annual social events, recognition & non-monetary rewards initiatives to drive engagement and team bonding. ● Plan and conduct a monthly training program for new and established employees to improve employees knowledge and abilities.● Provide and maintain efficient welfare, health and safety services for employees to meet the company’s goal.● Manage communication channels to ensure that grievances are nipped in the bud.● Designs talent acquisition strategies to meet current and future staffing needs.● Handles recruitment for formal and contract employees and provide recommendations for hiring manager.● Conduct incident investigation in cooperation with concerned parties to identify root causes and implement countermeasures to prevent recurrence.● Assist business partners with budget planning and manpower planning● Delivered proactive insights for HR needs by evaluating issues, patterns and trends in current systems.● Analyse training needs to design employee development, and health and safety programs. Show less

    • Curlla Enterprises Limited

      Apr 2023 - Mar 2024
      Human Resource Professional

      Curlla Enterprises Limited is an extension of Tielle Global Enterprise. Curlla is a world of unparalleled luxury and indulgence in the ultimate beauty experience. Our exquisite salon is an oasis of refinement, offering bespoke services that cater to the discerning tastes of the most elite clientele.* Cultivated a harmonious workplace environment by proactively addressing concerns, conducting regular check-ins, and orchestrating employee engagement activities, while also administering employee welfare programs including HMO, Leave, Pension, etc., to boost overall workplace well-being.* Managed and streamlined payroll processes, ensuring accurate and timely disbursement of employee salaries, benefits, and deductions. Collaborated with finance to address payroll-related discrepancies and compliance matters.* Executed and delivered performance management initiatives, including the development of frameworks, and oversaw the appraisal exercise and cycle.Achievement:Pioneered the HR domain as the inaugural HR professional for the company, undertaking the task of setting up the HR department from scratch. In doing so, engineered foundational structures while ensuring the seamless implementation and strict adherence to sanctioned HR policies, processes, and procedures. This initiative produced tangible and measurable advancements in the organizational framework. Show less

    • Analogue Shifts

      Nov 2023 - Mar 2024
      Technical Recruiter
    • Interswitch Group

      Apr 2024 - now
      HR Advisor - HRBP
  • Licenses & Certifications

    • Performance Management: Employee Engagement

      LinkedIn
      Jul 2022
      View certificate certificate
    • Strategic Human Resources

      LinkedIn
      Jul 2022
      View certificate certificate
    • Certificate of national service

      National Youth Service Corps
      Oct 2020
    • HR Guidelines Everyone Should Know

      LinkedIn
      Dec 2020
      View certificate certificate
    • HR as a Business Partner

      LinkedIn
      Jun 2022
      View certificate certificate
    • Giving and Receiving Feedback

      LinkedIn
      Dec 2020
      View certificate certificate
    • Google Sheets Essential Training

      LinkedIn
      Aug 2022
      View certificate certificate
    • Human Resources: Payroll

      LinkedIn
      Jul 2022
      View certificate certificate
    • Jobberman soft skills training - Certification of completion

      Jobberman Nigeria
      Nov 2020
    • Certificate of completion - Online course on employable graduate

      The Employable Graduate
      Oct 2020
  • Volunteer Experience

    • Subject Teacher

      Issued by St Andrew College on Jan 2020
      St Andrew CollegeAssociated with Moniola Babalola
    • Choice committee member

      Issued by Winners Campus Fellowship on Apr 2019
      Winners Campus FellowshipAssociated with Moniola Babalola
    • Evangelism Secretary 2

      Issued by Winners Campus Fellowship on Jul 2018
      Winners Campus FellowshipAssociated with Moniola Babalola
    • Team Member

      Issued by Real Life Outreach on Jan 2018
      Real Life OutreachAssociated with Moniola Babalola
    • Human Resources Intern

      Issued by GAOTek Inc. on Feb 2023
      GAOTek Inc.Associated with Moniola Babalola