Gowthamkumar Sivakumar

Experience

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  TEACHNOOK (TEACHSCAPE ONLINE LEARNING SERVICES PRIVATE LIMITED)

  Aug 2022 - now

  Business Development Associate

  Conducted targeted market research to identify potential educational institutions and decision-makers.Initiated personalized outreach via emails, calls, and social media to communicate product value.Delivered engaging product presentations, addressing client pain points and showcasing benefits.Collaborated with cross-functional teams to tailor proposals and negotiate contract terms.Monitored and analyzed sales metrics, providing data-driven insights for strategy refinement.Stayed updated on education industry trends, incorporating insights into sales approach. Show less

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  CARS24

  May 2023 - Sept 2023

  Customer Support Asscoiate

  Handled incoming customer calls, addressing inquiries, concerns, and requests regarding Cars24 services, policies, and proceduresEffectively identified, troubleshooted, and resolved customer issues, providing accurate information and solutions to ensure customer satisfaction.Acquired in-depth knowledge of Cars24 services, policies, and offerings to provide accurate and up-to-date information to customers.Assisted customers with placing orders, scheduling appointments, and guiding them through the process, ensuring a seamless experience.Maintained accurate records of customer interactions, transactions, and inquiries using the company's CRM system.Gathered customer feedback, insights, and suggestions to help improve services and contribute to the enhancement of the customer experience.Participated in quality monitoring programs to ensure adherence to service standards and identify areas for improvement.Handled customer interactions in a domestic voice process, providing support in the local language and understanding local customer needs Show less

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  Talent Global Solutions Inc

  Oct 2023 - Feb 2024

  Technical Recruiter

  Partnered with hiring managers to understand staffing needs and develop recruitment strategies.Sourced candidates through various channels such as job boards, social media, and networking events.Conducted initial screening interviews to assess candidate qualifications and cultural fit.Coordinated and facilitated the interview process, including scheduling interviews and gathering feedback from interviewers.Managed candidate communication throughout the recruitment process, providing updates and guidance as needed.Collaborated with HR team members on onboarding processes and new hire orientations.Contributed to diversity and inclusion initiatives by actively sourcing and engaging diverse talent pools.Utilized applicant tracking systems (ATS) to maintain candidate records and track recruitment metrics.Provided regular updates to hiring managers on recruitment progress and pipeline status.Stayed informed about industry trends and best practices in talent acquisition and recruitment. Show less