Emma Birks

Experience

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  The Three Horse Shoes Inn

  Sept 2009 - Jun 2018

  Trainee Manager

  Provide a good level of customer service, with a focus on hosting and welcoming guests.Working in a team alongside management to ensure a smooth running of our events- particularly weddings.Be adaptable and flexible when required to aid the business in any way possible.Responsible for ensuring the function room was of a high standard, and taking care to have a fine attention to detail.Supervising a small team and being responsible for their quality of service and customer interactionResolving customer queries and complaints in a professional manner. Show less

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  Leek High Specialist Technology School

  Jun 2013 - Sept 2013

  Coach

  In this role as a volunteer coach I was able to shadow a former PE teacher and support the teaching of the curriculum. I completed a total of 150 hours over the span of 6 weeks in which I was able to observe and learn the way in which PE was taught to KS3 children.

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  Grampian Primary School

  Feb 2014 - Jun 2014

  Sports Coach

  Responsible for conducted 10 weeks of coaching at Grampian Primary School to the HI-5-Netball team as part of a work placement for my second year of Sport and Exercise Science at the University of Derby. This challenged my coaching skills and my confidence, and as a result allowed me to improve on my weakness and further my strengths to an even higher standard.

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  Moddershall Oaks Country Spa Retreat

  Jun 2018 - Nov 2020

  Event Supervisor

  Responsible for the set up and running of weddings and events. Responsible for a small team to ensure a smooth and well executed event and to raise morale and motivate team members whilst on long shifts. Holding meetings with Brides and Grooms, having the ability to work and interact with a variety of different people and to listen and fulfill the needs and wishes of each individual couple. Attending management meetings and having the ability to speak about my department, what our needs are, what is going perfectly and how do we improve moving forward? Ensure each event is ran to schedule and to a high standard and provide excellent customer service. If there were any hiccups it would be my duty to to solve any problems that occur unexpectedly. Show less

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  Caring for Care - Care & Clinical Training

  Nov 2020 - now

  Team Leader Course Advisor

  Managing a team of 5 people, ensuring the business achieves KPI targets, both individually and through assisting the team.Team Leader Responsibilities:• Organising and leading one to one, probation and appraisal meetings. • Producing reports and leading sales meetings.• Interviewing, recruiting, and training new members of staff. • Creating and continuously updating processes across the business. • Working closely with the director to support the growth and development of the team, providing efficient resources where possible. Additional Responsibilities:• Consistently achieving and excelling my personal KPI of £40k per month in sales. • Answering phone calls, emails and booking training dates with freelance professionals. • Account management which includes maintaining customer relations and delivering first class service. Show less