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Hatem Nagy

Hatem Nagy

Customer Support Specialist – Starcom “Citystars”

Followers of Hatem Nagy2000 followers
location of Hatem NagyMontreal, Quebec, Canada

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  • Timeline

  • About me

    Dedicated Support Engineer at Genetec

  • Education

    • ITShare - Microsoft Training Center

      2010 - 2011
      MCITP - Mirosoft Certified IT Professinal Course

    • ARUBA - Wireless Networks

      2010 - 2010
      Aruba Scalable WLAN Design & Implementation Training

    • ARUBA - Wireless Networks

      2010 - 2010
      Implementing Aruba WLAN Training

    • Synergy - Training Center

      2010 - 2010
      Cisco IronPort Email Security Training

      Synergy Training Center - Egypt

    • Synergy - Training Center

      2010 - 2010
      Cisco IronPort Email Security (Advanced) Training

    • Synergy - Training Center

      2010 - 2010
      Cisco IronPort WEB SecurityTraining

    • Misrlearn - IBM Training Center

      2008 - 2008
      CCNA - Cisco Certified Network Associate Course

    • Naizak - Dubai

      2008 - 2008
      Riverbed Steelhead Appliance Deployment & Management Training

    • Naizak - Dubai

      2008 - 2008
      Riverbed Steelhead Mobile installation and configuration Training WAN Optimization

    • St. George College

      1978 - 1990
      Elementary, Preparatory and Secondary stages Elementary, Preparatory and Secondary stages

    • CEGEP - John Abbott College

      2017 - 2017
      ITIL Foundation

    • CEGEP - John Abbott College

      2016 - 2017
      SQL - Basic, Intermediate and Advanced

    • CEGEP - John Abbott College

      2016 - 2016
      Windows Server 2012

    • CEGEP - John Abbott College

      2017 - 2017
      SQL - Reporting

    • The American University in Cairo

      1990 - 1994
      Computer Programming Diploma

    • CEGEP - John Abbott College

      2017 - 2017
      SQL - Analysis

  • Experience

    • Citystars - Starcom For Communication

      Sept 2005 - Jul 2008
      Customer Support Specialist – Starcom “Citystars”

    • Ipprotocol INC

      Aug 2008 - May 2012

      • Network Pre Sales Manager

        Dec 2010 - May 2012

      • Senior Technical Engineer

        Aug 2008 - Nov 2010

    • Interact Egypt

      Jun 2012 - Jul 2013
      Network Pre Sales Manager

    • Genetec

      Feb 2014 - now

      - Providing premium dedicated Support and Technical Project Management services to the largest Genetec Strategic customers.- Collaborating closely with management and technical teams on complex project plans, software issues and upgrades, ensuring on-time delivery and resolution.- Managing several successful projects which improved overall team productivity.- Strategic planning on evolution and growth of large-scale systems.- Managing upgrades, schedules and deployment of new products and features, including migrations Show less

      • Dedicated Client Care Specialist

        Feb 2019 - now

      • Access Control Technical support

        Feb 2014 - Feb 2019

  • Licenses & Certifications

    • ACMA - Aruba Certified Mobility Associate

      Aruba

    • ACSR - Alcatel Lucent Certified Sales Representative

      Alcatel Lucent

    • CCNA - Cisco Certified Network Associate

      Cisco

    • Cisco - CICSS (Cisco Certified IronPort Sales Specialist)

      Cisco

    • Cisco Account Manager

      Cisco

    • Cisco Field Engineer

      Cisco

    • Cisco Sales Expert - CSE 5.0

      Cisco

    • Cisco Small Business v2

    • RCS - Riverbed Cascade Specialization

      Riverbed

    • Riverbed Sales Associate - RSA

    • Riverbed Sales Specialist - Application Delivery (Stingray)

    • Riverbed Sales Specialist - Cloud Storage Delivery (Whitewater)

    • Riverbed Sales Specialist - Network Performance Management (Cascade)

    • Riverbed Sales Specialist - WAN Optimization (Steelhead)

    • Riverbed Technical Sales Associate - RTSA (Application Delivery)

      Application Delivery

    • Riverbed Technical Sales Associate – NPM (Network Performance Management - Cascade)

    • Riverbed Technical Sales Specialist – NPM (Network Performance Management)

    • RSAP - Riverbed Sales Accredited Professional

      Riverbed

    • SFCSE - SourceFire Global Security Alliance (Pre-Sales)

      SourceFire

    • VMware Sales Professional - VSP 4

      VMware

    • VMware Technical Sales Professional - VTSP 4

      VMware

    • Cisco Service Expert

      Apr 2013

    • Alcatel-Lucent Contact Centers

      Nov 2011

    • Alcatel-Lucent Data Center Switching Solution

      Nov 2011

    • Alcatel-Lucent Enterprise Network Infrastructure

      Nov 2011

    • Alcatel-Lucent Enterprise Portfolio

      Nov 2011

    • Alcatel-Lucent ODC Enterprise edition

      Nov 2011

    • Alcatel-Lucent Office Communication Solutions for SMBs

      Nov 2011

    • Alcatel-Lucent OmniTouch™ 8082 My IC Phone

      Nov 2011

    • Alcatel-Lucent OpenTouch™ Communications Suite

      Nov 2011

    • Alcatel-Lucent Overview of Services Portfolio for Enterprises

      Nov 2011

    • Alcatel-Lucent Unified Communication solutions

      Nov 2011

    • Alcatel-Lucent VitalQIP IP Address Management

      Nov 2011

    • Alcatel-Lucent VitalSuite Performance Management Sales and Marketing

      Nov 2011

    • AVAYA Professional Sales Specialist

      AVAYA
      Aug 2012