Esteban Castro

Experience

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  Foundever

  Aug 2018 - Mar 2019

  Customer Service Representative for AT&T

  Customer service and sales senior representative at SYKES LATAM. Agent for a telecommunication company: deliver results and exceeded them in less than 7 months therefore I became a mentor for the agents working with this company.Additional tasks: Sales accelerator and motivator for the agents working for this telecommunications company. Also, performing evaluations of calls of my coworkers and reporting them to my manager.

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  Foundever

  May 2019 - Aug 2019

  Provisional Team Manager for AT&T

  As a Provisional Team Manager was responsible of reporting performance directly to the site supervisor, coaching and assisting my agents, improving and delivering results.

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  Amazon

  Aug 2019 - Dec 2020

  Advertiser Support Associate

  Provide excellent service when assisting advertisers in all their queries and look for an area of improvement in the processes.Seller Support associate for Amazon Advertising cases for Vendors, Sellers, continuously exceeding performance metrics, with excellent time-management skills and the ability to work independently.Easily found process that could be improved and identified issues that were be affecting multiples advertisers and investigated and proposed ways of solving them as soon as possible. Show less

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  Teleperformance

  Apr 2021 - Nov 2021

  Cisco Sales Support Specialist

  Sales tracking, sales investigation. Responsable of tracking, assisting and investigating on Cisco product orders. These tasks required exceptional time management skills and investigation skills due to the complexity of the cases assigned to the department, contacted partners and assisted them through all the process starting from the orders all eh way to seeing them success with our products.

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  TD SYNNEX North America

  Mar 2022 - May 2022

  Sales and Cloud Services Implementation Specialist

  Worked directly with business provided in them with support and implementation of cloudservices of Amazon Web Services. My responsibilities included, but were not excluded to,reaching out to clients, informing about the AWS services, providing them with trains for theCloud services and finally seeing they succeed with Amazon Web Services.

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  Accenture

  May 2022 - May 2023

  Sales Development Rep Analyst for Microsoft Training Programs

  Contacted clients through email with new programs training and certifications Microsoft offered. Bringing business relationships into Microsoft certifications and training programs.

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  McKinsey & Company

  Jun 2023 - now

  Senior Human Resources Administrator I People Operations

  Responsible of handling local and international benefit programs, immigration processes (North America, LATAM, and Europe), verification of employments, onboarding and offboarding. As a senior administrator, I lead and mentor a team of HR professionals, fostering a collaborative and inclusive work environment.