Jeffrey Lawrence

Experience

• 

  Quest Diagnostics

  Jul 1985 - now

  Part of a team responsible for aligning core processes and providing structured programs and tools to employees to drive continuous improvement and better business performance. Developed content and training materials for the Quest Management System (QMS), including: live Boot Camp training, eLearning modules, case study, and Excel based toolkit. Currently defining and deploying an BPM repository and modeling tool across the company. Led several intensive continuous improvement workshops or Kaizen like events. Show less Directly supervised a team of 5-6 project managers. Collaborated with the Cancer Services sales team to drive growth via cross selling projects, developed a TC/PC Playbook and supported operational implementation of TC/PC arrangements for AmeriPath and Dermpath Diagnostics divisions, developed several plans for expanding service offerings in the Northeast. Delivered over $27M in run-rate savings , over 6 year period, via standardization and efficiency projects in the Quest AP labs. Coordinated a program to regain profitability across the AmeriPath regional practices. Deployed intial Green Belt program, including training and mentoring 30+ Green Belts in the newly acquired AmeriPath and Dermpath Diagnostics organizations. Show less Responsible for daily operations of the Anatomic Pathology department with a staff of 150+ including; Pathologists, Cytotechnologists, Histotechnologists, and support staff. Lead regional team to develop and implement process service metrics and improvements such as: real-time transcription, microwave tissue processors, pathologist codes for diagnosis, and enhanced reporting for non-standard sites. Partnered with vendor for operational support of a clincal trial, generating $1.4M in revenue for the business unit. Implemented two computer assisted Cytology platforms resulting in improved quality and efficiency. Worked on Dermpath Diagnostics integration team. Show less

  • QMS Program Director, Employer Population Health ("MBB", "Process Improvement Director")

    Oct 2017 - now

  • Director, Business Performance Excellence

    Sept 2013 - Oct 2017

  • Director, Anatomic Pathology Operations Excellence

    Dec 2007 - Sept 2013

  • Director, Anatomic Pathology Operations

    Jan 2006 - Dec 2007

  • Six Sigma Master Black Belt

    Nov 2003 - Jan 2006

  • Six Sigma Black Belt

    Jun 2001 - Dec 2003

  • Regional Anatomic Pathology Business Manager

    Jun 2000 - Jun 2001

  • Production Manager, Anatomic Pathology

    Nov 1994 - Jun 2000

  • Supervisor Client Services

    Nov 1993 - Nov 1994

  • Supervisor, Laboratory Support Services

    Jun 1992 - Oct 1993

  • Supervisor, Biomedical Instrumentation Department

    Jul 1990 - Jun 1992

  • Medical Technologist

    Jul 1985 - Jul 1990