Anthony Pinto

Experience

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  Elegant Event Planners

  Mar 2020 - now

  Business Development Manager

  • Developed and managed event budgets for 50+ events, oversaw total client spend of ₹30 lakh ensured profitability, cost-effectiveness & financial efficiency.• Managed end-to-end event operations, generated leads via WhatsApp and other channels, converted 80% into customers.• Led a team of 10 coordinating financial planning aspects to optimize operational efficiency.

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  ALPHA VECTOR IND PVT LTD

  Jun 2020 - May 2022

  Intern- Register my Bikes (CRM)

  • Achieved a 50 % data verification rate, which improved accuracy and reduced errors by 40%.• Enhanced customer satisfaction by 15% through multilingual client engagement and boosted team efficiency by 20% by mentoring two interns in data verification processes.

• 

  Bread Financial

  Oct 2022 - Mar 2023

  Customer Relationship Associate (International Inbound Collections)

  • Achieved a 90% collection rate, ranking in the top 10% of agents, and recovered approx. $1.6M in just 6 months while educating customers on credit management and financial responsibility.• Resolved customer disputes with active listening, achieving a 95% satisfaction rate and 30% reduction in escalations leading to a 15% increase in payments and improved recovery rates.• Utilized data-driven insights to improve overall financial recovery rates.