Stela Koycheva

Experience

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  Intellect school of languages

  Oct 2008 - May 2009

  English Teacher

  Language center Intellect is a specialized center for English, German, Italian and Spanish languages.Main activities and responsibilities:- Classroom management;- Planning, preparing and delivering lessons to a range of classes- Preparing and setting tests, examination papers, and exercises;- Marking and providing appropriate feedback on oral and written work;- Attending and contributing to training sessions;- Freelance teaching on a one-to-one basis;

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  Xanterra Yellowstone National Park

  Jun 2009 - Oct 2009

  Fast Food Crew

  Working in the Yellowstone National Park as part of Program Work and TravelMain activities and responsibilities:- Ensuring customer satisfaction- Resolving customer complaints - Addressing any questions or comments that customers may have- Taking customers' orders- Making fresh coffee- Replenishing supplies and condiments- Maintain cleanliness in food service areas and throughout the food establishment- Acting as a cashier

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  St. Nikolai Hotel

  Jun 2010 - Sept 2010

  Receptionist

  St. Nikolai Hotel is a small family 3-star hotel near the beach in Primorsko.Main activities and responsibilities:- Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.- Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service. - Dealing with guest requests to ensure a comfortable and pleasant stay.- Assisting in keeping the hotel reception area clean and tidy at all times.- Ensuring that all reservations and cancellations are processed efficiently. Show less

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  MAPASS, Inc

  Jan 2011 - Jan 2013

  Customer Service Representative

  MAPASS is a leading provider of property showing request management solutions to the Real Estate industry.Main activities and responsibilities:- Receiving calls from listing agents, - Making appointments for showing agents- Confirming appointments with homeowners and tenants - Entering data in the system of the company

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  J&T Services

  Mar 2014 - Aug 2014

  Project Manager

  Working with an international company specialized in Online Marketing Research.Main activities and responsibilities:- Correspondence with clients- Testing online surveys - Creating required target groups- Inviting respondents to online surveys- Monitoring survey progress and quotas- Highlighting any problematic areas and proposing solutions- Managing day-to-day project operations

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  Sofica Group, a TeleTech Company

  Feb 2015 - Dec 2021

  Administrative Assistant on HPE Project

  Responsible for performing administrative support tasks for upper executive level employees. These tasks may include, taking minutes during internal and external meetings, key records maintenance, compiling data for reports, administrative tasks associated with the budget process, scheduling executive appointments and meetings, calendar maintenance for upper executive level employees, preparing expense reports, preparing/editing executive presentations, making travel arrangements, and other established general administrative requirements of the organization. Coordinates the administrative work within the department/division, working with other departments/divisions and companies. Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways. Comprehensive understanding of the general/technical aspects of the job. Works on assignments that are complex in nature and require considerable judgment, initiative, and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Work is completed with minimal supervision and assignments may be completed without established procedures. Show less

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  TeleTech

  Apr 2017 - Jun 2021

  Executive Assistant on DXC Project

  I perform administrative duties for executive management. Responsibilities include, but are not limited to screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; liaising relations between separate parts of the organization, reviewing and approving documentation for senior leadership, making executive decisions on their behalf .My role requires strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, outside clients and vendors. Sensitivity to confidential matters is a must. Show less

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  TTEC

  Aug 2017 - Jun 2021

  Team Lead
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  DXC Technology

  Jul 2021 - now

  People Manager