Md Solaiman

Experience

• 

  Bangla Trac Communications Limited

  Jul 2015 - Sept 2017

  Major Responsibilities:• Provide 1st and 2nd level technical support for core network. • Solve regular customer(Carrier, IGW, IOS, ICX, ANS & IPTSP) complaints such as call failure, voice breakdown, route congestion & unwanted release causes.• Communicate and follow up with Vendor regarding technical issues.• Integration and testing of new customers in switch.• Capture and analyze signaling and RTP traces to investigate call connectivity problem and voice degradation related issues. • Create and modify routing as per requirement.• Regular system health check and taking necessary actions. • Create custom reports from call detailed record database by writing SQL queries as required.• Troubleshooting of SUN (Netra T2000, Netra T5220) server HW faults. Show less • Perform as a Shift Leader• Alarm monitoring and escalation for all equipment like Soft switch, Media Gateway, Signaling Gateway and router.• Daily operations & maintenance, health check, error check, alarm & performance monitoring of optical transmission network, report preparation and analysis.• Monitor, escalation and analyze network fault, network performance KPIs (CSSR, ASR, ACD, Congestion, PDD, QoS).• Check and monitor IPLC / ITC bandwidth usages and connectivity by ping monitoring and PRTG graph.• Communicate with concerned personnel inside the organization for network issues, inform the respective team regarding fault issues (Fault Notification) and incident handling through the Trouble Ticket system to the upstream and downstream partners and follow up accordingly to coordinate regarding alarm, fault and performance issues.• Configure VOIP (SIP) inter-connectivity with international carrier and block/open carrier as per of instruction.• Routing modification as per instruction and Channel and E1 Allocation and daily traffic rate observation and report generation• Maintain log of Network issues like site down time and up time, new carrier integration, capacity allocation, increase and decrease.• Provide technical support to the international customers and explain the problems that they are facing and try to resolve as soon as possible.• Periodic visual inspection of Switch Room for temperature and Humidity. Show less

  • Core Engineer

    May 2017 - Sept 2017

  • NOC Engineer

    Oct 2015 - May 2017

  • Intern NOC Engineer

    Jul 2015 - Sept 2015
• 

  Robi Axiata PLC.

  Oct 2017 - now

  Major Responsibilities:• Formulate and lead regular maintenance activities for real-time critical systems to ensure proactive identification of possible failures and timely rectification. • Lead second line fault handling of real-time systems to maintain network quality by reducing downtime and maintaining accessibility. • Analyze, develop and roll out preventive and corrective measures to eliminate probable cause of service outage and quality degrade periodically. • Maintain CSI (related to IN Service & Charging) as per SLA to meet KPI target • Coordinate and follow up vendor on technical issues for proper and timely delivery of service and support. • Support project deliverables to ensure proper acceptance test and handover process to deploy additional capacity in network along with technical support for projects and changes in other domain.• Analyze various platform data & report based on Performance Management & Fault Management (emergency) to maintain QoS.• Formulate necessary preventive actions to reduce revenue leakage issues raised by RA & provide solution ensuring minimum leakage in systems.• Plan and lead the software upgrade and feature roll out ensuring proper impact analysis to enhance service and eliminate threats. • Plan and lead change management activities of the systems and support Show less Major Responsibilities:• Operation and maintenance of real-time critical systems (CBS, PCRF, IPE) and proactive identification of possible failure causes and rectification.• Fault handling of real-time systems (CBS, PCRF, IPE) to maintain network quality by reducing downtime and maintaining accessibility.• Handle customer complaints escalated from complaint management team as per SLA.• Support project deliverable from IRCM team to ensure proper acceptance test and handover process to deploy additional capacity in network along with technical support for projects and changes in other domain.• Integration of new nodes with existing systems• Carry out change management activities as per direction.• System and database administration of related charging nodes• Carry out software correction load and update as per requirement Show less

  • Senior Manager, IRCM Management

    Oct 2024 - now

  • Manager, IRCM Management

    Mar 2020 - Sept 2024

  • Specialist, IRCM Management

    Oct 2017 - Mar 2020