Talk to sales Try for Free
Ryan Kuhl

Ryan Kuhl

Followers of Ryan Kuhl700 followers
location of Ryan KuhlGreater Orlando

Connect with Ryan Kuhl to Send Message

Connect

Connect with Ryan Kuhl to Send Message

Connect

  • Timeline

  • About me

    Guest Services Supervisor at Universal Orlando

  • Education

    • University of Central Florida

      2004 - 2007
      Bachelor's Degree Hospitality Management

      Activities and Societies: Future Theme Park Leaders Association, Eta Sigma Delta International Hospitality Management Honor Society I studied at the Rosen College of Hospitality Management with an emphasis on theme park management. Graduated Magna Cum Laude (Top 5% of class). Topics covered included HR management, Guest Service management, Accounting, and specific classes in Restaurants, Hotels, Events, Theme Parks, and general tourism. Specific theme park classed included employee experience, guest experience, operations, product development, amusement technology, and current issues. I also took a Hospitality Facilities… Show more I studied at the Rosen College of Hospitality Management with an emphasis on theme park management. Graduated Magna Cum Laude (Top 5% of class). Topics covered included HR management, Guest Service management, Accounting, and specific classes in Restaurants, Hotels, Events, Theme Parks, and general tourism. Specific theme park classed included employee experience, guest experience, operations, product development, amusement technology, and current issues. I also took a Hospitality Facilities design class. Show less

    • Harper College

      2009 - 2010
      Certificate Architectural Technology, Auto CAD, 2D Auto CAD, 3D Auto CAD

      Studies include 2D and 3D Auto CAD, Sketch Up, Revit, manual drafting, architectural model making, rendering (manually and digitally), 3D Animation, Sustainable design, and the history of Chicago Architecture.

  • Experience

    • Six Flags

      Apr 2002 - Aug 2008

      • Rides Section Supervisor

        Jul 2007 - Aug 2008

      • Rides Lead

        Jun 2005 - Jul 2007

      • Rides Host

        Apr 2002 - Jun 2005

    • Walt Disney World

      Feb 2005 - Apr 2005
      Attractons Host

      I worked at Disney's Animal Kingdom's Dinosaur Attraction. My main responsibilities were to greet and group guests prior to boarding their ride experience.

    • Universal Orlando Resort

      Jan 2006 - May 2008
      Attractions Team Leader

      - Handled a Daily Hours Budget- Ensured all procedures were being followed- Worked to resolve issues in a timely manner- Provided training for new Team Members upon arrival at attraction

    • Payton Floral

      Nov 2007 - Dec 2007
      Delivery

      - Flower / Package Delivery- Assisted in preparing flowers to go in arrangements- Holiday Decorating

    • Best Buy

      Oct 2008 - Dec 2008
      Inventory Associate

      - Received and shipped orders- Stocked products- Unloaded trucks- Assisted customers when needed

    • Village of Buffalo Grove

      Dec 2008 - May 2010
      Engineering Aide - Public Works Department

      Object plotting in Auto CADDatabase cleanup and organizationCreated new plans for regarding golf courseSurveying assistance

    • Six Flags Great America

      Jan 2009 - Aug 2016

      - Monitored two labor budgets totaling over two million dollars- Assisted manager in creation of labor budgets and schedule templates- Human Resources liaison for the Ride Operations and Park Services Departments- Served as Rides Duty Manager on various shifts- Managed all administrative functions for the Ride Operations and Park Service Departments- Coordinated all Hiring and Placement for Ride Operations and Park Services- Responsible for scheduling over 600 plus team members- High school and college employment recruiting - Oversaw Record Retention for the Ride Operations, Park Services, and Aquatics Departments- Responsible for office supply purchasing for the Operations Division- Assisted in the creation of Rides training materials including Standard Operating Procedures- Managed the Park Operations Office including the Ride Operations and Park Services Departments- Coached and Counseled Team Members- Created Ride Hourly Throughput Tracking System- Spearheaded Ride Area Maps Project- Ensured all park and departmental procedures were being followed- Worked to resolve Guest issues and concerns- Responsible for training and developing Team Members - Coordinated the operation of the Rides Training Room and Testing facilitation- Other tasks given by Director of Operations and the Rides and Park Services Manager Show less

      • Guest Services Senior Supervisor

        Feb 2015 - Aug 2016

      • Guest Services Supervisor - PTC

        May 2014 - Feb 2015

      • Operations Supervisor - PTC

        Apr 2011 - May 2014

      • Operations Senior Administrative Supervisor

        Sept 2010 - Apr 2011

      • Operations Administrative Supervisor

        Jan 2009 - Sept 2010

    • Talent Solutions TAPFIN

      Feb 2015 - Apr 2018
      Reporting Analyst

    • Universal Orlando Resort

      Aug 2016 - now
      Guest Services Supervisor

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ryan Kuhl
      Service Superstar Six Flags Great America Aug 2011