Luisa Napier

Experience

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  Scremim

  Jan 2018 - Mar 2019

  Administrative Office Assistant

  • Greeted and assisted up to 30 clients per shift, ensuring a welcoming environment and efficient check-in/check-out processes, which enhanced client satisfaction and streamlined operations.• Played a pivotal role in negotiating favorable terms with vendors, leading to a 20% reduction in costs and improvements in product delivery timelines, thereby contributing to the company's financial efficiency.• Managed a high volume of communications, handling up to 20 calls daily and coordinating appointments, while handling two phone lines and WhatsApp Business, ensuring seamless interactions with clients, vendors, and staff.• Implemented a digital archiving system, transitioning from paper-based to electronic records. This initiative resulted in significant time savings, improved data accessibility, and enhanced organizational efficiency.• Managed cash and credit card transactions with high accuracy and adherence to company policies. Ensured compliance with financial protocols and maintained records, supporting the company's financial integrity. Show less

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  MAPAN - NGO

  Jan 2018 - Jan 2019

  Project Coordinator

  • Volunteered in coordinating adoption projects/campaigns, managing biweekly adoption fairs and eventexecution, while supporting administrative tasks such as screening potential adopters and processing forms.

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  AuPairCare Live-In Childcare

  Jan 2020 - Feb 2021

  Exchange Student

  • Participated in a transformative cultural exchange program, providing essential support to families whileimproving English skills, cross-cultural understanding, and promoting personal and professional growth.

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  Self-employed

  Feb 2021 - Sept 2023

  Personal Assistant

  • Efficiently coordinated and managed personal and professional schedules for multiple family members, organized weekly meal plans and grocery shopping, maintained accurate financial records in Excel, and fostered strong communication with parents to ensure alignment and satisfaction with services provided.

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  North Queen Anne Child Care

  Sept 2023 - now

  Teacher Assistant

  • Assisted in lesson plan implementation, managed classroom logistics, prepared educational materials, and maintained student records to ensure smooth daily operations and effective communication;• Conducted daily assessments, documented student development, and communicated progress to parents, facilitating open communication and aligning on individual learning goals.