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Kalpesh Patel

Kalpesh Patel

Authorised Dealer

Followers of Kalpesh Patel647 followers
location of Kalpesh PatelLinden, New Jersey, United States

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  • Timeline

  • About me

    Sr. Management Professional | Resourceful & Collaborative | Certified Interviewer | Extensive Electronics Repair Experience | Payroll Process | Customer-Centric | Problem Solver | Inventory Specialist | P&L Control

  • Education

    • R.C.Technical Institute, Ahmedabad 640

      -
      Electrical Engineering Electrical and Electronics Engineering

    • Shree B R Patel Nutan Fellowship High School

      -
      Diploma Electrical Engineering technical

  • Experience

    • Idea Cellular Ltd

      Jan 1999 - Jan 2006
      Authorised Dealer

    • Sprint

      Sept 2008 - Apr 2017
      Lead Technical Consultant

    • Asurion

      Apr 2017 - Dec 2021

      Managed schedules trained new hire techs and shared best practices to improve technical skill andperformed with “World Class Service”.• Motivated others to be successful. Key focus was to develop and maintain great relationshipwith Sprint/T-Mobile store staff and management.• Covered and helped in five different states and helped in main focused Asurion project AT&TS&R launch and “Cross Carrier S&R Repair”. Facilitated several training sessions and motivated the team to perform excellent in the metrics.• Provided support to customers on operational or maintenance aspects of equipment and Servedas customer contact on service-related problems.

      • District Lead Technical Consultant

        Jul 2018 - Dec 2021

      • Lead Technical Consultant

        Apr 2017 - Jul 2018

    • Assurant

      Aug 2021 - now
      District Manager Field Service

      Oversee pilot project operations and performance of field repair across retail stores in a geographic area Connecticut/HV/Bronx NY. Responsible for managing 45 to 55 direct report technicians in 10-12 store locations (requires 50% up to 70% travel)

  • Licenses & Certifications

    • WISE 1-2

      Wireless Industry Service Excellence

    • Apple Certified Technician for Pro Products

      Apple

    • Samsung Certified Technician for Pro Products

      Samsung Electronics America

  • Honors & Awards

    • Awarded to Kalpesh Patel
      "March Madness" Assurant Inc Best District Manager in nation. My team performed and manage increse volume week over week for continues 7 week.
    • Awarded to Kalpesh Patel
      Pinnacle Award Sprint Nextel One of the most excellence award as a best Lead Technician nationwide @ Sprint-Nextel