Mina Basily

Experience

• 

  Sonesta Collection Egypt

  Feb 2010 - Feb 2011

  Receptionist

  • Receive, direct and relay telephone messages and fax messages.• Direct the First Nations Members and the general public to the appropriate staff member.• Pick up and deliver the mail.• Open and date stamp all general correspondence.• Maintain the general filing system and file all correspondence Assist in the planning and preparation of meetings, conferences and conference. Telephone calls.• Make preparations for Council and committee meetings Maintain an adequate inventory of office supplies Respond to public inquiries.• Provide word-processing and secretarial support. Show less

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  Hadi Clinic

  May 2011 - Oct 2013

  Front Desk Receptionist

  • Greeting visitors and directing them to the correct person or department• Managing the visitors book and giving out security passes• Answering enquiries in person, by phone and on email• Providing or sending out information• Managing a booking system• Providing refreshments• Keeping the reception area tidy.• Organizing meeting rooms

• 

  EY

  Nov 2013 - Jul 2015

  Receptionist

  Greeting visitorsManaging security and telecommunications systemsHandling queries and complaints via phone, email and general correspondenceTransferring calls as necessaryTaking and ensuring messages are passed to the appropriate staff member in timeManaging meeting room availabilityReceiving, sorting, distributing and dispatching daily mailPreparing vouchersHandling transcription, printing, photocopying and faxingRecording and maintaining office expensesHandling travel arrangementsCoordinating internal and external eventsManaging office inventory such as stationery, equipment and furnitureOverseeing office services like cleaners and maintenance service providersAssisting the HR team with recruitment, onboarding and termination processesMaintaining safety and hygiene standards of the reception area Show less

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  Rotana Hotel Management Corporation PJSC

  Jul 2015 - Dec 2016

  Front Desk Agent

  Assist guests in check in and ensure optimal level of services to ensure satisfaction and coordinate with various departments for VIP guests. Maintain and update knowledge on all resort facilities, packages and special events within premises. Coordinate and maintain professional relationships with all departments and manage all cash according to resort policies. Administer all procedures for cashing checks, maintaining safe deposits for customers and assist guests with all directions in professional manner in person as well as on phone. Manage guest programs, recognize members and ensure availability of all services. Maintain control of all safety deposit box and supervise efficient working of front desk to provide optimal level of services to clients. Coordinate with clients and resolve all issues and ensure fulfillment of all requests. Prepare morning and evening reports for front office operations and perform data entry of all check in and check outs to and from resort. Ensure optimal level of security during check in and always evaluate ID card of guest and ensure accuracy in billing at time of checkout. Perform balancing of all accounts at end of shift and escalate complex issues to supervisors. Monitor and maintain an inventory of front office supplies and place purchase orders appropriately. Show less

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  Four Seasons Hotels and Resorts

  Jan 2017 - Nov 2022

  Check in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged.​Arrange for luggage to be delivered to guest room. Issues correct keys to the guest.​Check out guest at end of stay. ​Ascertain guest satisfaction, collects keys, posts late charges and presents bill to guest. ​Settle bill accurately through credit card or cash transaction.​Maintain a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency.​Reconcile all transactions at the close of each shift. ​Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.​Respond to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.​Utilise a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Show less Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests. Handle guest complaints in accordance with Four Seasons policy. Process WRO, Trust, Internal Reservations, and FIT reservations.Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Work harmoniously and professionally with co-workers and supervisors. Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.Accepts and delivers wake-up calls, messages and facsimiles in a timely manner. Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.Post voice messages to the guest phones as a Room Service agent, Engineering agent, and Housekeeping Team.Receives all guests’ requests for a Room Service experience and Housekeeping needs.Handle restaurants booking and housekeeping and engineering requests. Show less

  • Front Desk Receptionist

    Mar 2021 - Nov 2022

  • Core and Reservation Agent At Four Seasons Burj Alshya Kuwait

    Jan 2017 - Mar 2021
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  Clemenceau Medical Center - Dubai

  Sept 2022 - now

  Receptionist

  deal directly with customers either by telephone, electronically or face to facerespond promptly to customer inquirieshandle and resolve customer complaintsobtain and evaluate all relevant information to handle product and service inquiriesprovide pricing and delivery informationperform customer verificationsset up new customer accountsprocess orders, forms, applications and requestsorganize workflow to meet customer timeframesdirect requests and unresolved issues to the designated resourcemanage customers' accountskeep records of customer interactions and transactionsrecord details of inquiries, comments and complaintsrecord details of actions takenprepare and distribute customer activity reportsmaintain customer databasesmanage administrationcommunicate and coordinate with internal departmentsfollow up on customer interactionsprovide feedback on the efficiency of the customer service process. Show less