May Ling Lim

Experience

• 

  Agoda

  Jun 2016 - Mar 2018

  Customer Service Specialist
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  Country Garden Properties (Hong Kong) Ltd.

  Apr 2018 - Nov 2018

  Property Sales Consultant
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  CBRE

  Jan 2019 - Nov 2022

  - Configure, implement and test system updates to eliminate potential technical issues- Identify opportunities for process or systems improvement, collaborate with the regional Talent Acquisition Partners to ensure everyone is aligned with the same processes across the enterprise in order to provide continual efficiency within the TA team function- Partner with global Talent Acquisition stakeholders to evaluate and document their requirements during intake and translate requests into technical specifications- Analyze potential solutions and present an optimal recommendation to the stakeholder with its associated risks, benefits, effort and impact.- Sustain stakeholder expectations and project timelines during building phases, and communicate status updates, issues, and potential risks- Partner with Legal and Data Privacy stakeholders to evaluate and ensure compliant processes prior to solution go-live- Document and maintain APAC hiring & TA business processes - Generating weekly/monthly reports for HR business partners from various countries in APAC Show less - Led various global scale projects for TA related functions.- Successfully launched the Upvoty Enhancement board to collect & review user feedback for systems and process enhancements.- Collaborated with the People Operations team to optimize the TS system to streamline the offer management & pre-boarding processes for APAC through automation.- Configured, implemented and troubleshooted system updates to eliminate potential technical issues.- Created and customized the TA Dashboard to allow Senior Management to gain visibility into the hiring volume managed by the Talent Acquisition teams, supporting the decision making for the business.- Contributed as the Subject matter expert for the Global Talent Acquisition CRM and ATS system, supporting end-users globally. Show less - Led offer management operations for China, Hong Kong & Taiwan for Advisory Services. - Created job aids/work instructions for the processes of the supported countries and maintain when there are any new changes. - Appointed as the SPOC for the ongoing Avature project, responsible for advising on the contract mapping structure and supporting UAT for new offer forms. - Advised country HRBPs & TAPs regarding recruitment operations activities using technology and streamlining the processes. Show less - Successfully led the launch of the offer management process in China, Taiwan and New Zealand. - Completed 10+ UATs for various systems (ServiceNow, Taleo, PeopleSoft, EDM upload automation) resulting in significant enhancements and improvements benefitting the wider team. - Led the migration of the offer management process for Philipines and conducted knowledge transfer and system training for the local team. - Created SOPs and job aids for Hong Kong & China offer management process, Hong Kong background check process, and EDM upload automation process. Show less

  • Talent Acquisition Operations Specialist

    Apr 2022 - Nov 2022

  • Regional TA Operation - Senior Analyst

    Apr 2021 - Mar 2022

  • Senior Analyst, People Operations

    Oct 2020 - Mar 2021

  • Talent Acquisition Coordinator

    Jan 2019 - Oct 2020
• 

  Kearney

  Dec 2022 - now

  Staffing & HR Ops Coordinator