S. Hawk Swearingen

Experience

• 

  Elliot Management Services Co.

  Jan 2013 - Jul 2017

  - Created customer databases for car dealerships- Called leads and made appointments for the sales departments of car dealerships- Assisted with logistics of sales promotions for car dealerships- Created a new marketing plan for car dealerships and climate controlled storage - Purchased used vehicles to sell for profit at our dealerships • Designed storage unit layouts for self-storage expansion• Scheduled maintenance and repairs for the facilities as needed• Analyzed profitability studies for rental income• Researched potential business ventures and created pro forma reports for these ventures• Assisted in social media marketing for various companies within the organization

  • Business Development Intern

    May 2017 - Jul 2017

  • Part Time Property and Administrative Assistant (Seasonal)

    Jan 2013 - Apr 2017
• 

  Callaway Chrysler Dodge Jeep Ram, LLC

  Jun 2018 - Aug 2018

  Sales Staff Member and Social Media Manager

  • Provided excellent customer service to all customers who entered the dealership whether it be for a car sale or service• Created sales opportunities on both new and used vehicles on our lot and maximized profit on all sales• Maintained positive customer relations through follow-ups and creating a positive dealership environment• Managed social media accounts and created content for the dealership

• 

  Simpli.fi

  Jun 2019 - now

  - Managed accounts to ensure campaign delivery and performance meet client’s expectations- Worked with sales to explore new opportunities for current clients and how we can help grow their business while we grow ours- Assisted clients to have an excellent user experience with the Simpli.fi platform- Utilized excel expertise to help streamline processes and drive further business with clients- Provided top tier customer service for Simpli.fi clients- Guided clients through a profitable and successful journey during the COVID-19 pandemic with our programmatic solutions- Collaborated with other departments such as the Development Team, Product Team, and Employee Development Team to create more efficient workflow processes and client-friendly products/documentation Show less - Managed accounts to ensure campaign delivery and performance meet client’s expectations- Worked with sales to explore new opportunities for current clients and how we can help grow their business while we grow ours- Assisted clients to have an excellent user experience with the Simpli.fi platform- Utilized excel expertise to help streamline processes and drive further business with clients- Provided top tier customer service for Simpli.fi clients- Guided clients through a profitable and successful journey during the COVID-19 pandemic with our programmatic solutions- Collaborated with other departments such as the Development Team, Product Team, and Employee Development Team to create more efficient workflow processes and client-friendly products/documentation Show less

  • Customer Support and Engagement Systems Manager

    Jul 2024 - now

  • CRM Operations Specialist - Zendesk

    Jul 2021 - Jul 2024

  • Account Manager

    Apr 2021 - Jul 2021

  • Associate Account Manager

    Jan 2020 - Mar 2021

  • Account Coordinator

    Jun 2019 - Dec 2019