Michał S.

Experience

• 

  Kinguin

  May 2016 - May 2017

  Customer Service Specialist

  Technical help for customers of kinguin.net online shop in English, Polish andDutch. From 10.2016 a member of Fraud Prevention Team which dealt withcustomer verification and ensured safety of transactions.

• 

  Newell Brands

  Jun 2017 - Jan 2018

  Consumer Care Representative

  Technical help for consumers of Dymo products (labelling solutions, businesscard scanners). Contact with consumers via telephone/chat/email in English,Polish and Dutch

• 

  XTM International

  Feb 2018 - Jan 2019

  Application Support Specialist

  Technical help (1st and 2nd line) for clients of XTM system (cloud-based Computer-Assisted Translation tool). Active contact with clients in English via Skype, e-mail and FreshDesk. Solving reported issues (or escalating them if needed using Jira), creating custom configurations using bash commands, regex, xPath, modifying databases (PostgreSQL, MS SQL).

• 

  Cleeng

  Feb 2019 - Feb 2022

  Leading “Maintenance” team – setting priorities on tasks/bug fixes, assigning tickets to team members, helping with communication between the team and stakeholders (Kanban, JIRA). Leading MediaStore SDK integration projects for Cleeng’s existing and new clients. Responsible for technical integration of a chatbot. Leading a 2nd line support team. Working with team members located in Poland, Philippines and Mexico. Providing technical expertise for prospects and current clients of an industry leading solution for subscribers retention management. Working closely with developers on new features and improvements to existing ones. Technical help (2nd line) for clients of Cleeng SaaS platform (Subscriber Retention Management). Active contact with clients in English via email and Zendesk. Solving reported issues (or escalating them if needed using Jira). Supporting client integrations with external vendors (Apple, Android, Roku, Amazon Fire TV).

  • Junior Project Manager

    Jan 2021 - Feb 2022

  • Broadcaster Success Team Leader

    Nov 2019 - Jan 2021

  • Technical Support Engineer

    Feb 2019 - Nov 2019
• 

  Semiflat Studio

  Feb 2022 - Aug 2022

  Project Manager

  Managing client projects in a design studio. Setting up tasks for UX/UI designers in ClickUp, onboarding new clients and handling communication between them and designers. Working on market research for each project, helping with creation of in-house work processes (client and employee onboarding, project kick-off, competencies matrix).

• 

  WhatClinic.com

  Aug 2022 - Jan 2024

  Junior Product Owner
• 

  Appfire

  Jan 2024 - now

  Product Support Engineer