Chloe Stephens

Experience

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  McDonald's

  May 2011 - Jan 2019

  Crew Chief

  • Assisted management in leading the training team.• Implemented suggestive selling competition to improve average check sales.• Trained staff following McDonald's Policies & Procedures.• Communicated clearly and positively with co-workers and management.• Received Crew Member of the Quarter in June 2017 for being customer focused, going above and beyond with training duties and for maintaining a positive attitude on every shift.

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  Zarraffa's Coffee

  Jan 2019 - Apr 2019

  Barista

  • Mastered point of service computer system for automated order taking.• Suggestive sold new products to clients to increase average check.• Handled currency and credit transactions quickly and accurately. • Followed procedures for safe food preparation, assembly and presentation.

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  McDonald's

  May 2019 - Jul 2020

  Crew Coach

  • Delivered Quality, Service, Cleanliness and Value to customers.• Achieved 80% Drive Thru score times, improving existing times by 20%. • Trained and coached staff to follow McDonald’s policies and procedures.• Communicated clearly and positively with co-workers and management.• Implemented suggestive selling competitions to increase average check by 10%.

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  Rustic Fox Crafts

  Aug 2020 - Oct 2020

  Digital Designer

  Volunteer Position• Created vibrant posts of products for social media.• Designed flyers with the store's social information.• Created engagement posts (DIY Quotes).• Made reminder posts about upcoming events and newsletters.

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  Experlio

  Aug 2020 - Sept 2020

  Marketing Strategy Intern

  • Conducted Market Research on the Business and Industry.• Created a Marketing Strategy for MUVi; focusing on improving brand awareness, social media presence and website traffic.

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  St Vincent de Paul Society QLD

  Aug 2020 - Sept 2020

  Volunteer Admin/Marketing Assistant

  • Assist with market research. • Give guidance/ideas on marketing plans.

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  Eleet Enterprises

  Sept 2020 - Jan 2021

  Digital Marketing Analyst

  • Created a Chatbot to assist with customer queries and organically increase website traffic.• Created unique content for Facebook, Instagram & LinkedIn. • Improved and regularly updated website SEO with assistance of RankMath.• Used CMS & CRM (HubSpot & WordPress) for EDM, Blog posts and customer management.• Conducted PPC on Facebook and Instagram to improve brand awareness.• Created engaging copywriting that was always grammatically correct.

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  ReAmped Energy

  Jan 2021 - Jul 2022

  Customer Experience Specialist

  - Answered any queries in regards to customer online accounts and sign ups via online chat, email, social media and phone calls.- Processed customers concession details to apply the concessional discount to eligible accounts.- Worked with management to update concession information documents to ensure all staff knew the correct processes.- Worked efficiently and effectively in a team to deliver best possible outcomes for customers.

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  Queensland Department of Education

  Jul 2022 - Sept 2022

  Teacher

  Contract and relief teaching roles responsibilities included:- Creating a safe and supportive learning environment.- Planning and delivering lessons for English, Mathematics, Science, HASS, PLD and Health. - Provided timely and appropriate feedback to students about their learning to help them meet their goals. - Followed the schools behaviour management process to ensure safety of all students.- Photocopying, scanning and printing documents/resources.- Emailed and called parents to discuss their child's progress. Show less

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  Brisbane Catholic Education

  Oct 2022 - Dec 2022

  Primary School Teacher

  Duties in my current role as a primary school teacher:- Working in Year 4 literacy blocks to provide intervention to students below the PM benchmark.- Planning and creating targeted lessons.- Building relationships with students and staff to create positive outcomes.- Incorporating PB4L into classroom management.- Photocopying, scanning and printing documents/resources.- Differentiating lesson plans to accomodate all learner needs.

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  Queensland Department of Education

  Jan 2023 - now

  Prep Teacher