Amrita Jain

Experience

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  HCLTech

  May 2008 - Dec 2012

  Business Analyst

  • Communicating with client to gain comprehensive understanding of their existing business workflows and problem areas.• Eliciting requirements through discussions with Subject Matter Experts (SMEs) on various modules and proposed solutions to enhance functioning and effectiveness of new product.• Documenting business requirements, functional specification and program specifications by writing Use Cases, Business Flow Diagram with the help of tools like MS Visio. • Tracking and raising defects for functional specifications using Defect Management Tools like JIRA• Guiding testing team as well as reviewing their test cases preparations • First level production support Show less

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  Decurtis Corporation

  Jan 2013 - May 2016

  1. Handling a team of Business Analysts2. Project planning and resource planning using MS Project3. Tracking project progress 4. Acting as product owner and making sure that development is in line with business requirements5. Co-ordinating with design and development team for timely releases and deployments6. Providing project status reports to clients7. Involved in recruitment activities and took interviews for the profile of Business Analysts and Project Managers

  • Senior Business Analyst

    Jan 2014 - May 2016

  • Business Analyst

    Jan 2013 - Dec 2013
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  AccretLabs LLP.

  Jun 2016 - Jul 2017

  Delivery Manager / Sr. Business Analyst

  My role as Sr. Business Analyst/ Process Manager is as below-1. Work with management in identifying process improvement areas across verticals2. Work towards implementation of the changes in processes3. Involved with management in defining hierarchy across organizations4. Working on creating development and Business Analysis standards5. Successfully implemented development process across the company and set up a process of application development.6. Created business elicitation, deployment and release document templates and successfully got them implemented across the organization7. Involved with HR in recruitment activities In my profile of Delivery Manager, my responsibilities include-1. Handling delivery and release management of projects2. Working as Product Owner and Scrum Master3. Team handling and client management4. Resolving impediments for smooth working of projects5. Project scoping, project budgeting, planning and resourcing6. Tracking project data for the department and presenting revenue; profitability analysis for Senior Management reviews Show less

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  ATCS Inc.

  Jul 2017 - Jul 2023

  - Oversee Salesforce implementation projects end-to-end on a variety of Salesforce ‘Clouds’ and levels of complexity- Discovery & requirements gathering: >Participate in client discovery sessions working with technical and functional team members to identify the right solution for each client, >Work with the client to translate their needs into detailed requirements and eventually translate to user stories, >Work closely with the Technical Lead to ensure the business requirements are accurately translated into technical requirements, and the team has all the information required to action- Delivery: >Team enablement – confirm the technical team has all the technical tools required to start work Sandboxes, Licenses, etc.) >Approval – ensure sign-off by the client of the different project phases (Build, QA, Deployment) >Sprint planning – manage scrum/agile ceremonies, including huddles, backlog grooming, increment planning, retrospectives and sprint demos (when applicable to the consultancy’s delivery methodology), >Risk management – identify and mitigate risks or issues on a project by project basis, implementing strategies to minimize impact to the project, controlling deviations from the project schedule and estimated costs- Reporting: >Prepare and manage project schedules, burn reports, status reports and change orders, >Report on the status of the project to internal management and the client management team, including escalating issues where appropriate, >Maintain accurate forecasting for project resources according to the approved budget.- Client relationship management: >Build and maintain relationships with clients day-to-day, exceeding client expectations and ensuring satisfaction, >Support clients throughout the project and post-project implementation process. Show less • Develop strategy for the organisational adoption of Agile in the business. • Actively drive and support the company transformation from traditional methodologies to Agile / Scrum practices. • Implement processes, practices, and tools that allow for multiple paths of delivery. I.e., create simplified, consistent, reusable, efficient and flexible methodologies.• Act as an agile / consultancy scrum coach for the internal consultancy or business teams, product / project owners and teams of the CPMO clients in the business.• Generate new or unique solutions and embrace new ideas that help sustain business (encompassing everything from continuous improvement to new product and package innovation.• Educate & assist product teams in release/sprints planning• Responsible towards Delivery Pipeline Automation to meet industry lead time for faster delivery to customers• Responsible for a team of Scrum Masters Show less

  • Principal Consultant- Salesforce Marketing Cloud | Delivery & Project Management | Agile

    Jun 2020 - Jul 2023

  • Function Manager (Agile & Process Excellence)/ Scrum Master

    Jul 2017 - Jun 2020
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  Damco Solutions

  Jul 2023 - now

  Delivery Manager- Salesforce Practice
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  Damco Solutions

  -

  Associate Vice President- Salesforce