Alan L.

Experience

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  EDP Electronic Data Processing

  Mar 1985 - Jun 1992

  Divisional Director Systems

  www.edp.co.ukElectronic Data Processing PLC are one of the largest suppliers of fully integrated software solutions to Merchants, Wholesalers & Distributors in the UK. Role Involved:-Management of two Service Centre's in both Sheffield and Milton Keynesservice and support of Mentor PICK O/S based systems, involved in the training of all Technical staff covering both hardware and software support. Creation of all technical documentation for the support of all hardware and software systems within the company.30+ Development and engineering personel covering all aspects of IT service from System support software development to the creation of technical support documentation and training processes.Training of distributor engineering and support staff throughout europeProvided on-site last line troubleshooting support when required for field service engineering. Show less

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  Axis 4

  Jun 1992 - Apr 1995

  Computer Service Centre Manager

  I was primarily employed to create and setup a new service centre for the service and support of both IBM Series I mainframe systems and the new IBM desktop computer system. This included the provision of all required service equipment and the engineering and administration staff working within the centre. Role Involved:-Setup of a new department to cover the service of IBM equipment both PC based and Mainframe.employment and training of exsisting engineers coupled with the purchase of new test equipment.Help Desk and field support to our UK and off shore customers. Policy and Procedure requirements for the running of the centre Show less

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  Microbyte Computers

  Jun 1995 - Jan 2001

  MD Owner IT Consultant and Support

  Major contracts included the following:Sheffield Chamber of Commerce www.scci.org.ukSheffield Chamber of Commerce and Industry is an award winning organisation and was recognised as the top Chamber in the UK in 2008 and is one of the leading business support and representation organisations in Yorkshire and Humberside, representing members across the Sheffield City Region. Worked closely with members of the Chamber helping predominantly small business users with there internal systems including support provision, redundancy and security. Also worked heavily within the Chamber head office providing infrastructure for both the main office and training centre. Role Involved:-Provide network infastructure and support to 350 users for the Chamber including the setup and admin of all IT training rooms customer and engineering support. Exchange 5.5 and proxy administration, LAN setup and support provided for Maximizer databaseResponsible for the recommendation of various network systems to clients and oversee the installation of NT servers, Exchange 5.5 and SBS systems and admin support. Provide and implement recommendations for security and housekeeping policiesDirect Health UK Ltdwww.direct-health.co.ukDirect Health Group is dedicated to providing the highest quality social and personal care services with dignity and integrity, whilst delivering lasting care. Role Involved:-Implementation and support of VPN technology at client sites using SQL and Delphi with NT4.0 Small Business Server. Approx. 95 remote users.Experience with network cable installation, on both bus (thin ethernet) and Star (CAT5) cable systems. RAS setup and configuration for remote user access and mail server connection using Outlook and Exchange Server. Use of Terminal Server and pcAnywhere also used for remote access. Show less

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  ICL Fujitsu for LSC

  Feb 2001 - Feb 2002

  Project Site Consultant

  www.lsc.gov.ukThe LSC are responsible for planning and funding high quality education and training for everyone in England other than those in universities. They have a national office in Coventry and nine regional offices overseeing the work of local partnership teams throughout the county. The annual budget for 2006-07 was £10.4 billion.Working in a number of sites within the newly formed LSC (Learning and Skills Council) I was responsible for the control and support of on-site technical staff during a major infrastructure change and rollout to the network of offices. The change incorporated the move from an autonomous structure to a centrally controlled system, and a move from old legacy hardware to DEL equipment.Role Involved:- Windows 2000 rollout incorporating thin client (terminal services). Management of the install and setup to compaq legacy systems.Organisation of fibre WAN link, Cisco routers instalation and firewall set-up for Novel 4.11 legacy system.Responsible for all legacy NT servers this included performance monitoring, backup procedures, redundancy and administration.Training of users on the new system and education to the new central call centre. Show less

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  Rainbow International UK

  Mar 2002 - Mar 2009

  IT Manager

  www.uk.issworld.comISS UK is one of the country's largest commercial providers of Facility Services, covering the whole of the United Kingdom.www.rainbow-int.co.ukRainbow are one of the UK's leading disaster restoration companies, delivering a comprehensive portfolio of fire, flood and accidental damage services on behalf of the top insurance companies and all major loss adjusters throughout the UK.At Rainbow I provided the Business Analysis function completing a number of major software application implementations and upgrades to business systems. My responsibilities also covered the management of all vendors relating to development and web hosing services to the business. One of the major achievements during my time at Rainbow was to provide a training portal for all users of the web application, this enabled some 400+ users to run through a training module prior to moving to a new application. Role Involved:-Business AnalysisManaged Rainbow enterprise Service Delivery including policies and SLA control; Managing crisis situations, which may involve complex technical hardware or software problems; Mentoring and training new ICT support staff; Proven experience in large-scale implementation projects;Customer facing delivery experience;Evaluating user needs and system functionality; Ensuring that ICT facilities meet the needs of individuals and projects; Planning, developing and implementing the ICT budget, obtaining competitive prices from suppliers, where appropriate, to ensure cost effectiveness; Providing the required business reports on the running of the department covering the control and performance of all SLA and KPI measurements; Show less

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  Computer Troubleshooters Glenfield

  Mar 2010 - Jan 2024

  Owner
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  KATLAN LTD

  Apr 2022 - now

  Company Owner