Dhruv Saini

Experience

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  Jailhotel

  Apr 2014 - Sept 2014

  Intern

  During my internship at Jailhotel in Luzern, Switzerland, I gained hands-on experience in data handling and customer relationship management by working at the front office, managing transactions, and maintaining accurate records of guest check-ins and check-outs. I was responsible for resolving guest issues and queries efficiently, ensuring seamless operations and data integrity. This experience helped me develop strong analytical and problem-solving skills, along with a customer-focused approach, essential for providing data-driven insights in a dynamic environment. Show less

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  Château Gütsch

  Apr 2015 - Sept 2015

  Intern

  During my internship at Château Gütsch, I gained experience in data coordination and project management, working closely with a multicultural team to support event preparation and management. I also developed my analytical skills by organizing and assessing guest preferences, including insights into Swiss-German cuisine preferences, to enhance the customer experience. This role strengthened my communication and teamwork skills, critical for effective collaboration and delivering data-backed insights in a diverse, service-oriented environment. Show less

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  Gringos Cantina Mexicana

  Aug 2016 - Feb 2017

  Intern

  During my internship at Gringos Cantina Mexicana in Zurich, Switzerland, I enhanced my data coordination and operational skills by supporting customer engagement and assisting with promotional data tracking for a newly opened restaurant. I took on responsibilities such as training new interns, monitoring customer preferences, and analyzing promotional activities’ effectiveness. This experience allowed me to contribute to operational success and strengthened my ability to work with data-driven insights, team collaboration, and customer-focused strategies in a dynamic, growth-oriented environment. Show less

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  Crowne Plaza® Hotels & Resorts

  Aug 2018 - Apr 2019

  Guest Service Representative

  In my role as a Guest Service Representative at Crowne Plaza® Hotels & Resorts in Kitchener, Ontario, Canada, I developed a strong foundation in data management, operational analysis, and process optimization. I gained valuable experience in front office software management, efficiently coordinating room assignments, and optimizing housekeeping schedules through data-driven insights. I excelled in tracking guest check-in data, managing reservation data, and generating accurate invoices and settlements, ensuring data accuracy and process efficiency. This role enhanced my analytical skills, attention to detail, and ability to communicate insights in a dynamic, fast-paced environment. Show less

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  Radisson

  May 2019 - Jul 2019

  Night Manager

  As the Night Manager at Radisson in Kitchener, Canada, I honed my analytical and reporting skills by overseeing hotel operations during the overnight shift and generating daily financial and operational reports to inform data-driven decisions across departments. I managed revenue balancing and applied data analysis techniques to identify trends and ensure data accuracy. Additionally, I trained new team members in auditing processes, emphasizing data integrity and attention to detail. This role strengthened my skills in financial data analysis, report generation, and data-driven problem-solving in a fast-paced environment. Show less

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  Sysco

  Jul 2019 - Dec 2022

  Sales Coordination Analyst

  In my role as a Sales Coordinator at Sysco, I tracked and analyzed customer orders and feedback to identify trends driving enhancements in service delivery and product offerings. Utilizing data management tools, I documented customer interactions to maintain accurate records in the call tracking database, supporting data integrity for reporting. Additionally, I analyzed performance metrics related to order fulfillment and customer engagement, providing actionable insights to enhance service quality and meet business objectives. Show less

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  Ally Bank

  Jan 2023 - Jul 2023

  Financial Sales Representative

  I developed strong data-driven support skills, frequently analyzing customer feedback and inquiry patterns to identify common issues and inform response strategies that improved customer satisfaction. I honed problem-solving abilities by efficiently troubleshooting and resolving customer issues, using a structured approach that I can apply to analyzing and interpreting data trends. My attention to detail ensured accurate data entry for customer transactions and maintained data integrity—skills directly transferable to data quality management in analytics. I regularly observed and reported on trends in customer inquiries, providing insights that contributed to process improvements. Additionally, collaborating with team members to escalate issues and report on customer needs enhanced my teamwork and reporting skills, essential for success in analytics roles. Show less

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  Stellantis

  Aug 2023 - Aug 2024

  Case Analyst Level 3

  In my role as a Case Analyst at Stellantis, I conducted thorough analysis of customer cases involving lemon law vehicles, ensuring accurate record-keeping and providing tailored solutions. By collaborating with cross-functional teams, I identified trends in customer feedback to inform process improvements and enhance service delivery. Utilizing data-driven insights, I evaluated customer inquiries to improve decision-making processes and enhance case resolution efficiency.

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  GQ Consultancy Inc.

  Nov 2024 - now

  AI Product Developer

  In my role as an AI Product Developer at GQ Consultancy Inc., I designed and implemented cutting-edge AI applications to meet business needs. I built, trained, and deployed AI agents using advanced machine learning models and algorithms, while also utilizing SQL for database creation and Python for ML model deployment. Additionally, I created interactive dashboards with Power BI to visualize large datasets, optimizing AI solutions for scalability and efficiency.