Nicholas Ferrari, PMP

Experience

• 

  Pebble Beach Company

  Jan 2008 - Jan 2011

  Assistant Executive Housekeeper

  Ensured attention to detail and high standards for over 161 guest rooms, restaurants, and public areasAssisted manager in controlling expenses to meet and exceed budget goalsCreated and implemented systems to improve supply inventory and cost controlMonitored training of all new manager trainees and assistant managersCreated weekly schedule while maximizing productivity and meeting customer service needsCoached and trained staff to ensure consistent five star service standards Show less

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  Pebble Beach Company

  Nov 2011 - now

  Responsible for maintaining and directing all housekeeping operationsReceive customer feedback and implement action plans for underperforming areasManage $1.8 million labor and $2.8 million expense budgetsEnsure consistent implementation of five star customer service standardsManager over 60 hourly employees and supervisory staffMonitor, schedule, and prioritize all maintenance issues to maximize quality of guest roomsHire, manage, and train all team members to exceed guest expectationsEnsure compliance with MSDS, OSHA, and safety regulations Show less

  • Project Manager

    Sept 2015 - now

  • Executive Housekeeper

    Nov 2011 - Sept 2015