Michael Williams

Experience

• 

  Morton Manufacturing

  Jun 2010 - Aug 2010

  Industrial Engineer internship

  Leading manufacturer of safety grating. Performed CAD (drafted and fitted customer orders based on machine constraint, standard tolerances and facilitated manufacture of parts based on design), data analysis and systems optimization.

• 

  Tee Group Films

  Sept 2010 - Dec 2010

  Industrial Engineer co-op

  Quality Control of Silicone Layer in Polyethylene Film Release ApplicationsParticipated in the Division IV, Engineering Student Design Competition and won the Gold (1st Place) Award in the College Under-Graduate category for the 2011 James F. Lincoln Arc Welding Foundation Program

• 

  Discover Financial Services

  May 2011 - now

  - Managed cross-functional team that delivered Discover’s new contactless card feature on time and on budget. Initiative has exceeded all pre-launch performance targets and is on-track to drive +$800MM incremental sales in 2020 - Developed integrated roadmap that enhances customers’ ability to manage subscription services. Enhancements will drive +$400MM incremental sales and +$13MM PBT over the next three years. Roadmap leverages proprietary machine learning model, which will improve data quality and visibility into all subscription-related activities- Managing newly created card materials domain and overseeing team’s activities to ensure we increase card design offerings to customers while improving card durability. Responsibilities include coaching and mentoring initiative owners. - Oversaw SAFe team that launched new alerts that have enhanced customers’ ability to manage their recurring charges. Alerts have been sent to +2.5MM unique customers and have driven +$20MM incremental sales Show less - Analyzed consumer data in identifying new business opportunity within subscription services space that has driven +$50MM incremental sales and persuaded senior management to provide +$3MM incremental funding on strength of business case- Designed marketing plan, including segmentation and test design, promoting new Recurring Charges Dashboard card feature to +13MM customers that has driven $132MM incremental sales since 2019- Developed roadmap to address friction points within transaction disputes process, including moments-of-truth where customer attrition is more likely. Roadmap recognized by marketing senior leadership and documentation has been utilized to support Project Greenhouse initiative Show less - Headed technology team using SAFe (Scaled Agile Framework) methodology that deployed new Recurring Charges Dashboard feature that enables +14MM customers to keep track of automatic charges- Overhauled team’s intake process by instituting more rigor during project and technical requirements gathering phase, that led to 50% reduction in time required to produce new features- Deployed new feature that will improve ability for customers to track mailing status new cards that are issued after a disruptive reissue event Show less - Managed execution strategy & error-free delivery of 12 card product conversion initiatives yielded $1Bn incremental sales and $400MM incremental loan growth- Deployed 23 successful & error-free EMV card issuance initiatives to +4MM accounts that enabled 100% EMV sales coverage across entire portfolio. Efforts included partnership with Fraud team that prioritized high risk accounts- Mentored and coached four junior team members on best practices, standard work procedures and risk mitigation behaviors- Managed operations strategy for 32 marketing projects, including planning and meeting milestones, which drove +$1Bn incremental sales and $400MM incremental loan growth- Programmed automation of a large card issuance process, including consolidation of process steps, which lessened manual setup timelines by +500 hours annually across all stakeholders Show less - Oversaw $20MM budget for marketing program intended to re-engage inactive customers, while adhering to an aggressive 5% expense variance goal by proactively tracking all expense drivers - Managed marketing program for high profit customers delivering $176MM sales and $52MM receivables in 2015 - Programmed automation of a large card issuance process, including consolidation of process steps, which lessened manual setup timelines by +500 hours annually across all stakeholders- Managed card expiration reissue process generating $453MM incremental sales in 2014 by ensuring error-free delivery across +30 marketing campaigns. - Programmed end-to-end redesign of all card expiration reissue touchpoints leading to 50% reduction in campaign setup timelines across all work streams Show less

  • Senior Product Manager

    Jan 2022 - now

  • Principal, Portfolio Management

    Aug 2019 - Jan 2022

  • Lead, Initiative Owner

    Sept 2018 - Aug 2019

  • Product Owner

    Oct 2017 - Sept 2018

  • Project Manager

    Jul 2015 - Sept 2017

  • Senior Associate II, Portfolio Marketing

    May 2014 - Jun 2015

  • Senior Associate, Customer Service & Engagement

    Jun 2013 - May 2014

  • Associate, Customer Service & Engagement

    May 2011 - May 2013