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Ricardo Ruiz, DBA

Ricardo Ruiz, DBA

Technical Support Representative

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location of Ricardo Ruiz, DBACalabarzon, Philippines

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  • Timeline

  • About me

    Professor at De La Salle - College of Saint Benilde

  • Education

    • University of Rizal System

      2017 - 2022
      Doctor in Business Administration Business Administration and Management, General

    • Centro Escolar University

      2012 - 2017
      Master of Science in Hospitality Management major in Tourism Management Tourism and Travel Services Management

    • Far Eastern University

      2000 - 2004
      Bachelor of Science in Commerce major in Tourism Management Tourism and Travel Services Management

      Activities and Societies: Tourism Management Society

  • Experience

    • Sykes Asia Inc.

      May 2004 - Jun 2008
      Technical Support Representative

      • Supported handheld (PDA) issues and inquiries through email and phone• Supported an Internet Service Provider in the United States, handled the basics in troubleshooting different issues on connectivity and email processes.

    • Centro Escolar University

      Nov 2007 - Mar 2013
      Lecturer (1) – Part Time

      Teaching professional subjects to Tourism and HRM Students

    • Advanced Contact Solutions Inc.

      Jun 2008 - Apr 2009
      Quality Assurance Analyst

      • Making sure that all agents are following the proper support needed for the customer (Technical Support)• Coach the agents that needs improvements• Encourage agents to be a performer and a contributor to the success of the support and be rewarded afterwards

    • San Sebastian College – Recoletos

      Jun 2009 - Mar 2010
      Instructor - Full Time

      Teaching professional subjects to Tourism and HRM Students

    • National University - Manila

      Jun 2010 - Mar 2011
      Associate Professor II

      Teaching professional subjects to Tourism and HRM Students

    • Boracay Regency Beach Resort and Spa

      Mar 2011 - Aug 2011
      Front Office Assistant

      • Sells, registers, and assigns rooms to incoming guest• Provides information about the Resort facilities, places of interest around the area, currency information, etc.• Informs other departments and outlets of arrivals, room changes, check-outs and special arrangement.• Prepares folios of each guest payment.• Accomplishes required reports and maintains records necessary for preparation of statistical data such• Maintain the Front Desk at a high level of cleanliness

    • Far Eastern University

      Nov 2013 - Aug 2016
      Lecturer - Part Time

      Teaching professional subjects to Tourism and HRM Students

    • BC Travel and Tours Corporation

      Apr 2015 - Jul 2015
      Travel Product Specialist

      • Work within the team to provide outstanding customer service including information on agency product and travel destinations, to promote the agency brand and generate sales• Works in a changing inbound and outbound sales environment offering existing members various holiday products, with a strong focus on switch-selling.• Deliver a high level of service to the expanding member base through regular contact to create the ideal holidays.

    • La Salle College Antipolo

      Jul 2015 - May 2018
      Associate Professor

      Teaching professional subjects to Tourism and HRM Students

    • GLOBAL City Innovative Collge

      Jan 2016 - Aug 2016
      Lecturer - Part Time

      Teaching Tourism and HRM Professional Subjects

    • De La Salle-College of Saint Benilde

      Jun 2018 - Jan 2021
      Assistant Professor 4

      Teaching professional subjects to Tourism and HRM Students

    • Treston International College

      Jan 2021 - Aug 2023
      Associate Professor

      Teaching professional subjects to Tourism and HRM Students

    • José Rizal University

      Aug 2023 - Dec 2023
      Professor

    • De La Salle-College of Saint Benilde

      Jan 2024 - now
      Associate Professor 1

  • Licenses & Certifications