Cindy Bennington (formerly Heitz)

Experience

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  Hudson River Adventures

  Jun 2004 - Aug 2006

  Customer Service Representative

  Reserved private charters for birthday parties, corporate functions, and weddingsManaged all aspects of customer service which included general information, table setup, and our preferred list of external vendorsAssisted with administrative duties by answering an average of 40 telephone calls per shift, filing charter contracts, keeping deposit and billing records up to date, posting the weekly schedule, and donating gift certificates to charityArranged boxed lunches for special functions of 25 people or more on a regular basisPrepared contracts and billing invoices averaging $3,500 in business for charter service Show less

• 

  The Providence Performing Arts Center

  Sept 2006 - May 2008

  Customer Service Representative, Box Office

  Accurately maintained a cash bank of $100 to $19,000 per shiftMaintained and updated a client database of over 40,000 people for a 3,127 seat theaterEnsured client satisfaction by addressing concerns regarding seat locations, ticket sales and subscriptionsAnswered an average of 50 telephone calls per shiftResponded to customer inquiries in a timely and efficient manner

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  Roger Williams Park Zoo

  Nov 2007 - May 2008

  Group Sales Representative

  Helped coordinate special events for approximately 150 people (Valentine’s Day and Easter events) Assisted with various customer inquiries daily regarding planned outings to be held within the ZooProvided sales and marketing promotions to libraries, schools, and businesses regarding yearly passes and advanced ticket purchases

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  Mohonk Mountain House

  May 2008 - Sept 2017

  Responsible for recruitment, hiring, training, and managing a staff of 40, including five supervisors and an administrative assistantActive member of the Human Resources Service Committee responsible for employee engagement and developmentManaged recreation areas including: Boat Dock, Kids’ Club, Information Summerhouse, Beach, Tennis, Bikes, Campfires, Lawn Games, Archery, Tomahawk Throwing, and Disc GolfJointly facilitated training with Human Resources for Blood Bourne Pathogens, Safe Lifting, Biohazard Clean up, Ladder Safety, and CPR and First Aid resulting in safe work practices and decreased employee injury by over 50%Planned, organized, and executed events including: Halloween Haunted House, 4th of July Carnival, Christmas events, New Year’s Balloon Drop, President’s Day Carnival, Easter Egg Hunt, and specialty weekendsCreated a weekly staff schedule that accommodates Mohonk’s needs as well as staff requests for a weekly average of 150 shiftsEconomically monitored and managed an annual budget of $75,000, resulting in reduced spending by 25% and increased revenue Show less Created and edited daily Activities Schedule for the “House”, which consisted of up to 700 overnight guestsCoordinated rock climbing excursions with a partnered company and tracked shared revenue and end of period percentagesAssisted in supervising activity areas including: Boat Dock, Bike Shop, Tennis, Beach, Kids’ Club, Skate Shop, Ski Shop, and Information; which included ordering supplies for these areas, assisting line staff and ensuring facility and equipment maintenanceAccurately recorded and edited payroll for a staff of approximately 40 peopleEagerly interacted with guests and lead guided hikes, snowshoe tours and House History Tours for up to 40 people Show less

  • Activities Manager

    Sept 2011 - Sept 2017

  • Theme Programs Manager

    May 2010 - Sept 2011

  • Recreation Administrative Assistant

    May 2008 - May 2010
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  Catalina USA

  Oct 2017 - Jan 2018

  Talent Acquisition Coordinator (Contract)
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  McKinsey & Company

  Jan 2018 - now

  • Lead Recruiter

    Feb 2022 - now

  • Senior Recruiter

    Jul 2021 - Feb 2022

  • Recruiter

    Apr 2019 - Jul 2021

  • Executive Assistant

    Jan 2018 - Apr 2019