Ahmad Mutakin

Experience

• 

  Polibatam Press Publisher

  Dec 2019 - Aug 2020

  Accounting Officer

  Job Description :1. Creating and processing invoices2. Cross-checking invoices with payments and expenses to ensure accuracy3. Managing a company’s accounts payable and receivable4. Sending bills and invoices to clients5. Working with collection agencies on overdue payments6. Communicating with clients regarding billing and payments

• 

  Infinite Studios

  Oct 2020 - Dec 2021

  Payroll Officer

  Job Description :1. Execute all end to end payroll related report and payment (including Overtime, Backpay, Increment, BenCom, UPL etc.)2. Calculate and report Employee Tax Art 21/263. Handle company's BPJS Kesehatan and BPJS Ketenagakerjaan reporting4. Manage Employee Update Data in HRIS System5. Manage Monthly and Annual Payroll BudgetReason of Leaving: Move from Batam to Banten

• 

  Glints

  Apr 2022 - now

  1. Oversee and optimize end-to-end operations for Glints key enterprise clients, ensuring service excellence and alignment with client expectations.2. Lead cross-functional collaboration between internal teams and key account stakeholders to ensure consistent delivery of operational KPIs and SLAs.3. Monitor client-specific performance metrics, identify improvement areas, and implement process enhancements to drive efficiency.4. Support strategic planning and business reviews by providing operational insights and performance data.5. Act as the primary escalation point for complex operational issues, ensuring timely resolution and client satisfaction.6. Mentor and supervise a team of 3 Account Operations Associates to ensure high-quality execution and professional growth. Show less 1. Manage the full talent lifecycle for Glints key accounts client: This includes onboarding, offboarding, performance management, compensation & benefits, and employee relations.2. Lead and coach a team of 3 Account Operations : Become mentor and develop team members to ensure they are successful in their roles as Talent Operation.3. Build and maintain strong relationships with key account stakeholders: This includes HR managers, hiring managers, and individual employees.4. Proactively identify and address client needs and concerns: Be a consultative partner and provide expert guidance on talent-related matters.5. Develop and implement efficient processes and procedures: Streamline operations and ensure consistent, high-quality service.6. Generate and analyze reports and data: Track key performance indicators (KPIs) for team members and identify areas for improvement. Show less 1. Trusted to handle talent from AIA Singapore which is Glints biggest client2. Execute end to end people operation management for AIA Singapore employee3. Execute end to end onboarding and offboarding process for AIA Singapore employee who hired under Glints 4. Be the point of contact for AIA Singapore employee regarding employment matter5. Handle contract renewal, performance review and ad-hoc support for AIA Singapore employee6. Achieve 99.36 and 100 for Employee Satisfaction in HR Service Q3 and Q4 20227. Achieve 99.8% and 100% issue resolution rate in Q3 and Q4 2022, means that all of the issue faced by Employee can be resolved in a timely manner Show less

  • Assistant Operations Manager, Key Accounts

    Sept 2024 - now

  • People/Talent Operations (Senior Operation Associate, Key Account)

    Sept 2023 - Sept 2024

  • Talent Success Associate

    Apr 2022 - Sept 2023