Graham Jones

Experience

• 

  Bank West

  Apr 2011 - Sept 2013

  Software Application Developer

  o Develop and maintain credit card application written in Visual Basic 6o Maintain public and internal web applications written in ASP, HTML, & CSSo Write SQL queries for Pervasive and SQL Server databaseso Design reports in Crystal Reports(8.5 & 2008)o Work with business analysts to gather requirements and provide technical input

• 

  UnionWare

  Sept 2013 - now

  o Responsible for the performance and well-being of a 5-person team comprised of business analysts and software developerso Manage existing client relationships including escalationso Oversee the Scrum processes, and plans to ensure that commitments and capacity are aligned, and ensure timely completion and delivery of featureso Inform and provide priorities for the department, including improvements, bug fixes, and technical debto Facilitate the continued improvement of standards, tools, and processes in the department and in coordination with the leadership teamo Responsible for effective employee/labor relations, positive working relationships, conflict resolution, and communication for an effective, safe and respectful workplace Show less o Responsible for the performance and well-being of an 8-person team comprised of client service representatives, and software developerso Manage existing client relationships including escalationso Oversee the Scrum processes, and plans to ensure that commitments and capacity are aligned, and ensure timely completion and delivery of featureso Inform and provide priorities for the department, including improvements, bug fixes, and technical debto Facilitate the continued improvement of standards, tools, and processes in the department and in coordination with the leadership teamo Responsible for effective employee/labor relations, positive working relationships, conflict resolution, and communication for an effective, safe and respectful workplace Show less o Identify and assess client’s business requirementso Clearly define scope of work to be completedo Document detailed requirements for development team to work fromo Collaborate with architect and development team to create solutionso Review completed solutions to confirm requirements have been meto Present solutions to involved stakeholderso Work with other Business Analysts to review and improve standardso Work closely with Client Representative to manage client relationshipo Work with Trainers to help direct training plans for new clientso Participate in Scrum meetings, including Sprint Planning and Retrospective meetingso Project management for new client implementations Show less

  • Senior Professional Services Manager

    Jan 2023 - now

  • Senior Support Manager

    Dec 2020 - Dec 2022

  • Business Analyst

    Jul 2018 - Dec 2020

  • Software Application Developer

    Sept 2013 - Jul 2018