Experience

• 

  Amis telekom d.o.o.

  Jan 2015 - Dec 2015

  Technical support agent

  -Remote fault repair-CPE configuration-Troubleshooting -Technical assistance for residential customers-STB and CPE testing

• 

  Vipnet d.o.o.

  Dec 2015 - Mar 2017

  Technical support specialist

  -Access network management (xDSL, FTTx, DSLAM, ONT/OLT)-Assistance for field technicians-Support for Internet, IPTV and VoIP-Supporting customers with technical knowledge

• 

  Optima telekom d.d.

  Mar 2017 - Nov 2017

  Network operations center technician

  -Access and backbone network surveillance via Zabbix monitoring system-Monitoring network traffic, capacity and usage to ensure optimal network performance-Active network equipment maintenance and configuration-Datacenter process management-Communication with local and foreign customers

• 

  Span

  Jul 2019 - Sept 2019

  Infrastructure academy student

  -System administration and engineering-Microsoft based technologies-Active Directory-PowerShell, Group Policy, DNS, Office 365-Client - server enviroment and virtualization-Best practices for IT service management (ITIL)-Simulation of business case-Preparation of detailed project documentation (PMI standard)-Implementation of business solution and presentation to customer

• 

  Ericsson

  Jun 2020 - now

  Solution architect

  -Member of expert service delivery unit in the field of network performance and user experience-Lead of Data Validation service as a key component of the Ericsson Expert Analytics (EEA) platform-Part of the EEA Traffic Classification service, ensuring accurate traffic recognition within EEA environments