Experience

• 

  Fhu „ furora”

  Aug 1999 - Dec 2001

  Trade sales manager

  • management and supervision of team,• providing professional customer service,• implementation of a designated sales plan,• maintaining long-term business relationships with trading partners,• ensuring an attractive assortment in the shop.

• 

  Zagiel s.a.

  Jan 2002 - Jun 2012

  • risk management in products fraud CASH and POS,• analysis of trade partners in the assessment of fraud,• training in awareness of the risk of fraud in the Company,• ratio analysis of fraud kpi,• implementation and development of tools for the daily monitoring of abuses,• developing operational procedures of risk management fraud. • develop operational procedures and documentation verification strategy,• assessment of the creditworthiness of individual customers,• credit risk assessment of credit transactions,• analysis of the credit documentation of individual customers,• making credit decisions based on their competence and credit procedures. • development and creation of call center unit (startup),• build of a 30-person team,• recruitment and selection,• training of subordinate employees of the procedures in line with the bank's credit policy,• developing operational procedures in the field of preventive actions,• management and supervision of team,• performance reports of the team's work,• assessment of workers,• coaching of workers,• making credit decisions. • authorization of loans based on competence,• assessment of the creditworthiness of individual customers,• execution of prevention,• making credit decisions based on competence and procedures for credit,• training of procedures in line with the bank's credit policy. • authorization of loans based on competence,• assessment of the creditworthiness of individual customers,• execution of prevention,• making credit decisions based on competence and procedures for credit. • authorization of loans based on competence,• assessment of creditworthiness of individual customers,• making credit decisions based on competence and procedures for credit. • analysis of the credit documentation of individual customer,• making credit decisions based on competence and procedures for credit,• the signing of loan agreements on behalf of the Bank,• analysis of trade partners in the assessment of fraud,• analysis of the electronic records of credit agreements. • authorization of loans based on competence,• assessment of creditworthiness of individual customers,• making credit decisions based on competence and procedures for credit,• preparation of loan agreements.

  • Senior Risk Assessment Fraud

    Nov 2011 - Jun 2012

  • Senior Credit Risk Analyst

    Jun 2011 - Nov 2011

  • Credit Unit Support Manager - Call Center

    Feb 2008 - May 2011

  • Authorization Senior

    Jun 2007 - Feb 2008

  • Authorization Specialist

    Sept 2006 - Jun 2007

  • Authorization Junior Specialist

    Feb 2006 - Sept 2006

  • Verification Junior

    Oct 2003 - Feb 2006

  • Authorization Junior

    Jan 2002 - Oct 2003
• 

  Kredyt bank

  Apr 2006 - Dec 2011

  Position for credit information about customers

  • assessment of the creditworthiness of individual customers based on the BIK

• 

  Bank bgż s.a.

  Jun 2012 - May 2013

  Retail client advisor ii stage

  • actively acquiring new customers,• build lasting relationships with customers,• active cooperation of financial intermediaries,• analysis of needs and expanding relationships with existing customers,• implementation of banking products sales plans,• assessment of the creditworthiness of the retail customer• preparation and analysis of retail customer credit documentation to mortgage/construction and cash,• drafting contracts receivables transfer,• preparation of annexes to contracts mortgage / construction. Show less

• 

  Alior bank s.a.

  Jun 2013 - Dec 2013

  Sales manager

  • development and creation of call center unit (startup),• building, recruiting, motivating and carrying out development activities,• implementation of customer service standards,• managing the team (motivation, coaching, goal setting, monitoring),• sales process - xsell of asset products to existing customer base (consumer finance customers),• prompt reporting of the sales activities,• making credit decisions based on their competence and credit procedures.

• 

  Rtv euro agd

  Jun 2014 - Mar 2022

  • development and creation of contact center unit (startup),• creating procedures and processes for contact center unit,• implementation of customer service standards,• building, recruiting, motivating and carrying out development activities,• managing the team (motivation, coaching, goal setting, monitoring),• monitoring of sales effectiveness,• prompt reporting of the sales activities,• defining, measuring and reporting KPI targeted to improve Service Levels,• implementation and development of tools for the daily workflow monitoring – SAP BCM, mini CRM, DRM, SAP CRM. Show less

  • Product Owner SAP CRM

    Jun 2019 - Mar 2022

  • Contact Center Manager

    Jun 2014 - Jun 2019
• 

  Żabka polska

  Apr 2022 - now

  • IT Project Manager

    Apr 2023 - now

  • Commercial Product Owner

    Apr 2022 - Mar 2023