Experience

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  Tiếng anh giao tiếp langmaster

  Jan 2018 - Sept 2020

  Teaching assistant

  Managing and monitoring students in classSupport teachers in teaching EnglishHold offline class meetings Check and correct students' homework

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  Izone ielts academy

  Sept 2020 - Mar 2021

  Junior academic associate

  Content WriterResearch and write English content in ielts group Support building English lessons

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  Tiếng anh giao tiếp langmaster

  Jan 2021 - Jun 2021

  Online english teacher

  Teaching different levels of ESL students

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  One mount group

  Mar 2021 - Apr 2023

  Business analyst

  Responsibilities:- Communicate with stakeholders and product manager to write product requirement documents (PRD) and software requirement specification documents (SRS) for building Marketing Targeted Platform - an integrated adtech and martech system.- Document functional and non-functional requirements as user stories, process diagrams, wireframes, or other relevant artifacts- Work closely with the development team to deliver product features- Review UI design, do the task of UX writer - crafting the texts that appear throughout the interface of the software product- Review test cases written by quality control, and also take charge of writing test cases for testing system features sometimes- Participate in QC testing, UAT testing- Write user guide, present product, and train users to use itInvolved in developing the following features:- Martech Orchestration: providing the ability to manage, optimize and automate communication channels such as SMS, Email, App Push, In-app Message, Banner ads- Customer experience: Journey builder, A/B testing, Personalization, Recommendation, Universal Content- Data management: Dataset builder, Segmentation, Audience builder- Digital asset management- Notification hub: Support sending messages to customers via many channels: SMS, App Push, Email, provide Mobile SDK that allows easy integration of receiving and displaying messages.Skills gained: Communication skills, Decision-making skills, Problem-solving skills, Writing skills, Design skills, Software testing skills, Presentation skills, SQL skills, Agile working skills Show less

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  Zentsoft

  May 2023 - Apr 2024

  Business analyst

  - Project: MASQ Ordering Platform MASQ is an eyewear product manufacturer and distributor located in Southern California, USA whose primary customers are independent eyewear offices.We have successfully developed a web-based Ordering Platform where independent eyewear offices can order online MASQ eyewear products and frames & and lenses from other brands affiliated with MASQ.Primary users of the platform shall be MASQ employees who will be managing platform users as well as all platform settings and product catalog; independent eyewear office employees who shall be making orders through the platform; lens crafting labs who will be responding to inquiries from offices regarding the crafting and delivery of the lens component of a pair of eyewear.My responsibilities in the project:- Act as the primary liaison between the team and clients.- Conduct workshops with clients to gather requirements, define scopes, finalize solutions and documents- Analyze, then document workflow, and design wireframe to propose solutions for each requirement- Review UI design- Assist the team in delivering project deliverables on schedule, including source code, deployment documentation, coding guidelines, SAD, ERD, PRD, UI design, data schema, and data dictionary. Show less

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  Torus engineering., jsc

  Jun 2023 - now

  Business analyst/product owner

  1. belleSkin appBelle Skin app is a personalized skin advisor with powerful AI solutions, designed to make skincare easier and more effective. Specifically:- belleSkin possesses a quick skin problem assessment that provides users with valuable recommendations to address their specific skin concerns. - belleSkin provides users with a seamless connection to trusted dermatologists. Users can easily consult with experienced doctors and follow their treatments right from the app, ensuring a personalized and effective skincare journey. - belleSkin also boasts a diverse marketplace, offering a wide range of trusted skincare products and services.2. bellePro app/webTool for healthcare provider to diagnose skin lesions with AI solutions, to manage patients, to make connection with others in dermatology field, and mny more Show less