Experience

• 

  Sonia’s italian delicatessen

  Oct 2009 - Dec 2009

  Retail cashier

  receiving payments issuing receipts, gift-wrapping packages keeping track of all cash and credit transactions.

• 

  Lusaka royale casino

  Dec 2009 - Jan 2012

  shuffling the deck, distributing the cards to the players, and, if required by the game being dealt, turning up the community cards in the center of the table. Explaining rulesAccepting betsInteract with playersSwapping money for chipsFollow all gaming regulationsKeeping customers happySpin the roulette ballWelcome playersWork closely with the casino manager Interacting with customers by taking their orders, making recommendations, providing them with accurate bills, serving them food and drinks, processing payments, and supplying them with whatever they need in a timely manner. Handling multiple tables and tasks in an efficient manner.

  • Texas Hold’em Dealer

    Jan 2011 - Jan 2012

  • Trainee Croupier

    Sept 2010 - Dec 2010

  • Casino Waitress

    Dec 2009 - Aug 2010
• 

  Blue assurance services

  Apr 2012 - May 2013

  Life assurance sales executive

  • Act as the primary client intermediary for issue identification and resolution Complete all client requests accurately and within agreed upon deadlines• Produce special reports and perform analysis as required with accuracy andby the necessary deadlinesParticipate in broker/client needs assessment, follow up and interpretation, meeting timing and quality standards• Identify problem areas and implement operational procedures to eliminateescalated issuesIdentify inefficiencies and make improvements in workflowActively participate in departmental projects • Process all new business insurance applications including completion andsubmission of applications and all required forms• Coordinate with producers and clients to obtain appropriate documentation • Obtain Attending Physician Statements and additional underwritingrequirements. Show less

• 

  Airtel zambia plc

  Jun 2013 - May 2016

  Inbound customer service representative

  Manage Inbound and/ or outbound calls.▪ Follow various communication scripts when speaking to a caller. ▪ Handle customer engagement;▪ Identify customer needs, answer questions and solve problems.▪ Up-sell Products and Services when possible.▪ Build sustainable Customer Relationships.▪ Organize all Conversation records.▪ Build Product knowledge and Improve performance and hit goals.

• 

  African development bank group-afdb annual general conférence

  May 2016 - Jun 2016

  Accreditation

  to ensure the program for accreditation of training providers is delivered, including appropriate communication with stakeholders.

• 

  Zamtel

  Sept 2018 - Dec 2018

  Customer service representative
• 

  Armsecure

  Dec 2018 - Jul 2020

  Marketing & sales executive

  1. Managed business development initiatives2. Prepared contracts for new business3.Prepared RFPs and Tender documents4. Meeting clients virtually or during sales visits.5. Establishing new business.4. Maintain accurate records.5. Reviewing sales performance.6.Negotiating contracts and packages.7. Working towards monthly or annual targets.8. Quality control.

• 

  Indo zambia bank

  Dec 2019 - Jan 2022

  1. Customer Query Resolution 2. Product & Service Marketing 3. Efficiently manage all customer queries within TAT4. Customer Relationships Management (internal & External)5. Receiving money orders, credit customer accounts,issuing receipts & statements.6. Credit accounts according to advance slips, Cheques.7. Conduct foreign currency transactions or overseas travelers 8. Dormant account activations9. Identify customer needs and refer customers to appropriate banking services & Specialist.10. Opening & Closing Customer accounts. Show less

  • Head Management inbound & Outbound Call Center

    Dec 2019 - Jan 2022

  • Customer Service Assistant

    Dec 2019 - Jan 2021
• 

  Sanlam life insurance zambia limited

  Feb 2022 - May 2022

  Claims assistant

  1. Attend to all claims Queries2. Communicate Claims decisions 3. Process Claims transactions within guidelines TAT.4. Provide quality customers5. Reviews all claims.6. Ascertain that all claims are valid at the time of claim.7. Payment authorization for Claims 8. Ensure that data is captured correctly from branches.9.Compile Claims Weekly & Monthly Reports.

• 

  Nico insurance zambia

  May 2022 - Aug 2022

  assess the risk of original policies and evaluate insurance portfolios. Customer query resolution▪ Reinsurance accounting▪ Relationship Management Corporates, reinsurers and reinsurance brokers▪ Bancassurance▪ Reinsurance practice corporate and Middle markets▪ Risk assessment and evaluation▪ Preparation of quotations▪ Reinsurance claims handling & Processing▪ Assessing large, complex individual risks▪ Premium computations, commission rates applied for Corporates, brokers & agents ▪ Debiting and policy wording preparations

  • Underwriting Technician Reinsurance & Specialized Risk’s

    Jun 2022 - Aug 2022

  • Underwriting Technician CBU & Reinsurance

    May 2022 - Jun 2022
• 

  Mydus touch group of companies

  Oct 2022 - Dec 2024

  Founder/ceo

  ▪ Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives ▪ Lead and motivate subordinates to advance employee engagement develop a high performing managerial team▪ Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission▪ Make high-quality investing decisions to advance the business and increase profits▪ Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality andbusiness ethics▪ Review financial and non-financial reports to devise solutions or improvements▪ Build trust relations with key partners and stakeholders and act as a point of contact for importantshareholders▪ Analyse problematic situations and occurrences and provide solutions to ensure company survival andgrowth▪ Maintain a deep knowledge of the markets and industry of the company Show less

• 

  Events professionals association of zambia

  Jan 2023 - Jan 2024

  Member

  Planning an event from start to finish.Generating ideas for the event.Managing event budgets.Sponsorship negotiations.Managing logistics and event venues.Managing audio and virtual event companies.Putting together event marketing plans.

• 

  Economics association of zambia (eaz)

  Jan 2023 - Jan 2024

  Professional associate

  .entrusted with maintaining control.oversight of the legitimate practice of the occupation..A body acting "to safeguard the public interest. "represent the interest of the professional practitioners," and so "act to maintain their own privileged and powerful position as a controlling body.

• 

  Epaz

  Jan 2023 - Jan 2024

  Executive board member

  Attend All Board MeetingsPresides At Board MeetingsSelect The ChairpersonAssess And Manage BudgetsDevelop Executive CompensationProvide Direction For The AssociationReview Performance Of Association ExecutivesActs As Spokesperson For The AssociationConduct The Executive Board MeetingEstablish A Policy Based Governance SystemFundraising And Resource DevelopmentHelp The Association Set Large GoalsProviding Associational OversightReinforce Communication Procedures With Executive Board Show less

• 

  Mydus-touch media & events

  Nov 2023 - Dec 2024

  Managing director

  • Executed company strategy, leading a team to exceed goals and objectives.• Implemented revenue growth strategies, resulting in increased profitability.• Managed senior staff and presented strategies to executives and stakeholders.

• 

  Micromentor

  Jan 2024 - Dec 2024

  • Enterprenuer Mentor

    Jan 2022 - Dec 2024

  • SME MENTOR

    Jan 2024 - Feb 2024