
Timeline
About me
Tech Ops Quality Assurance Consultant with American Airlines
Education

Air force course: pme, usaf nco academy
-Leadership and management iiActivities and Societies: Role and responsibilities of the technician/supervisor. Includes concepts of human behavior; standards of discipline; effective counseling techniques; methods of orienting new personnel; principles of motivating individuals within groups; evolution of management theory; personnel management skills; and applied problem-solving techniques in management, social issues, and labor relations. Managerial Communications II: Principles of oral and written communications applicable to technician/communication by applying the principles and theories of oral presentations; analyzing methods for improving listening and lessening barriers to effective communication; application of effective writing principles to the preparation of letters, performance reports, or other written correspondence. Military Studies: Organization and mission of the Air Force, the military justice system, and the… Show more Managerial Communications II: Principles of oral and written communications applicable to technician/communication by applying the principles and theories of oral presentations; analyzing methods for improving listening and lessening barriers to effective communication; application of effective writing principles to the preparation of letters, performance reports, or other written correspondence. Military Studies: Organization and mission of the Air Force, the military justice system, and the relationship of US foreign domestic policies to military readiness. Intro to Total Quality Management II: Introduction to total quality management at the craftsman level. Includes the quality Air Force system and principles, team dynamics, leadership skills, the continuous improvement process, human relations, management of human resources, and issues and program in quality Air Force. Show less

Air force course: pme, airman leadership school
-Leadership and managementActivities and Societies: Role and responsibilities of airmen; theories, techniques, and practical application of leadership/followership; supervision; management; stress management; problem solving; concepts of human behavior; standards of discipline; effective counseling techniques; evaluation of enlisted personnel; and current social issues. Managerial Communications: Principles of oral/written communications for airmen, theories/concepts of communications, factors influencing communication process, speaking techniques including oral presentations, and principles of effective writing. Military Studies: Organization, mission, and history of Air Force; dress and appearance; drill/ceremonies; customs/courtesies; respect for flag; military deterrence; democratic process; code of conduct; and personal readiness. Introduction to Total… Show more Managerial Communications: Principles of oral/written communications for airmen, theories/concepts of communications, factors influencing communication process, speaking techniques including oral presentations, and principles of effective writing. Military Studies: Organization, mission, and history of Air Force; dress and appearance; drill/ceremonies; customs/courtesies; respect for flag; military deterrence; democratic process; code of conduct; and personal readiness. Introduction to Total Quality Management: Introduction to the total quality approach to management. Includes the quality Air Force commitment; seven-step continuous improvement process; quality environment, tools, metrics, roles and responsibilities; and effective team-building concepts. Show less

Air force course
-Aerospace propulsion craftsman, jet engine mishap investigation course (jemic)The scope and training include a general introduction to design and construction variations of jet engines, to include small, large, and turbofan engines, as needed for mishap investigation. Policies and procedures of investigation, fluid system contamination, and identification of material failures. Identification and causes of engine failures in relation to the compressor and turbine failures, identification of over temperature damage, identification of bearing failures, and a comparison on… Show more The scope and training include a general introduction to design and construction variations of jet engines, to include small, large, and turbofan engines, as needed for mishap investigation. Policies and procedures of investigation, fluid system contamination, and identification of material failures. Identification and causes of engine failures in relation to the compressor and turbine failures, identification of over temperature damage, identification of bearing failures, and a comparison on in-flight and post-impact fire damage. Engine power analysis procedure and temperature analysis.Inspection of crash damaged engine and components and jet engine case history studies. Show less

Air force tech-school
-Aviation aerospace technologyThis course provides training for Air Force personnel, AFSC 2A333A, in the skills and knowledge needed to perform duties on the F-15 aircraft. The scope of training includes TO usage, forms documentation, inspection, servicing, launch, recovery and maintenance of the F-15 aircraft.

Faa
-Airframe & power plant license
Fcc
-Fcc general radio telephone operator license
Embry-riddle aeronautical university
-Bachelor’s degree aeronautical scienceActivities and Societies: Minor in Safety Minor in Management Minor in Airport Management The Aeronautical Science degree program blends flight training with academic study to provide a firm foundation in the airline, corporate, and commercial or military aviation. Students also get to learn to develop problem-solving skills, critical thinking and problem-solving skills using computer simulations while becoming skilled in mathematics, physics, communication, business, and aeronautics.

Community college of the air force
-Associate's degree aircraft maintenance technology
Villanova university
-Black belt certificate six sigma/ afso 21Join project managers who are saving billions by improving productivity, reducing waste, variation, and defects. One of the most sought-after business credentials today, the Lean Six Sigma Black Belt certificate helps ask the right questions and get the right answers. As a Lean Six Sigma Black Belt, the mastery of Six Sigma techniques and strategies will help lead top-quality projects. This course also integrated critical lean topics into every phase of DMAIC and presented expanded alternatives… Show more Join project managers who are saving billions by improving productivity, reducing waste, variation, and defects. One of the most sought-after business credentials today, the Lean Six Sigma Black Belt certificate helps ask the right questions and get the right answers. As a Lean Six Sigma Black Belt, the mastery of Six Sigma techniques and strategies will help lead top-quality projects. This course also integrated critical lean topics into every phase of DMAIC and presented expanded alternatives on the use of Six Sigma tools. Show less

Embry-riddle aeronautical university
2018 -Master of science (m.s.) managementThe Master of Science in Management (MSM) degree program at Embry-Riddle Worldwide is designed for students who know their trade and whose next logical career move is to either break into management or secure a promotion and increase their earning potential. This program provides a greater emphasis on management and operations than a traditional MBA, teaching a healthy blend of soft and hard skills designed to create well-rounded and capable managers. The goal of this degree program is to… Show more The Master of Science in Management (MSM) degree program at Embry-Riddle Worldwide is designed for students who know their trade and whose next logical career move is to either break into management or secure a promotion and increase their earning potential. This program provides a greater emphasis on management and operations than a traditional MBA, teaching a healthy blend of soft and hard skills designed to create well-rounded and capable managers. The goal of this degree program is to provide a well-rounded knowledge base for today’s high-tech, global workforce. The MSM degree provides you with a greater focus on the theory and practice of management. Students learn real-world skills that help them become strong, hands-on managers. Show less

Community college of the air force
-Green belt certificate six sigma/afso 21Activities and Societies: SixSigma, AFSO 21, Lean Projects The primary goal of Air Force Smart Operations for the 21st Century is to eliminate waste. Time, manpower and money are all targeted. AFSO 21 efforts are Lean but numerous other tools and methods that make up the AFSO 21 Playbook – Value Stream Mapping, Constraint Analysis, Root Cause Analysis, Six Sigma/Statistical Analysis and Quality Function Deployment just to name just a few.
Experience

F&e
Oct 2001 - Jul 2002A&p mechanicCompleted Thru-Flights inspections on 747- Inspecting/Servicing engine oil and hydraulic fluid- Inspecting airframe, landing gear, and flight control surfaces- Replacing unserviceable or worn-out components as required

United states air force
Jun 2005 - Feb 2017- Directed and controlled maintenance production of 28 aircraft valued at $700M- Supervised flight line expediters and led the maintenance efforts of four sections, eight career fields, with 225+ personnel. In the use of technical orders, schematic diagrams, and fault isolation codes. - Steered accomplishment of flying and maintenance schedules and coordinated with all maintenance support and operations staff agencies to meet the squadron mission and wing goals - Authorized and managed all aircraft cannibalization actions and aircraft status reporting - Accomplished document reviews to complete aircraft exceptional releases for flight.- Reviews analysis and Quality Assurance data/reports; identify negative trends and implements corrective actions - The focal point for the unit’s maintenance related issues conducts daily briefings with all levels of management and sole supervisor during off-shifts. Show less - Lead and mentored staff of over 70 personnel, preparing work schedules, assigning specific duties, and establishing 12 work center program books (Safety, Training, HAZMAT procedures...) - Ensured quality maintenance by reviewing aircraft forms for accuracy, Quality Assurance trend results and Identified and corrected negative maintenance patterns. While providing safe and reliable aircraft in support of the Wing fighter pilot training program- Established and implemented unit policies, goals, objectives, and procedures, conferring with unit leadership as necessary- Conducted performance evaluations ensuring quantitative measurements essential for a production-oriented work environment- Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency- Developed management reports defining and evaluating problems and recommending solutions- Responsible for training, supply discipline, data system analysis, technical proficiency, and upgrade progress reports of assigned section personnel Show less - Supervised 50+ Quality Assurance inspectors in 12 diverse specialties to enforce standards and implement Maintenance Standardization & Evaluation Program as primary technical advisor in the maintenance management effort of 138 aircraft worth over $3.5B - Managed and oversaw 20 mandated programs in support of the Fighter Wing's flying hour program in the Air Force's largest F-16 maintenance complex. Analyzed 25,000+ inspections and evaluations performed by Quality Assurance annually on aircraft, components, equipment, & Fighter Wing assets worth $5.5B+- Directed Quality Assurance inspectors in the performance of technical, personnel and special inspections of 2,000+ group personnel. Made key recommendations in review and validation of AETC one-time inspections, time compliance technical orders & operating instructions- With a strong knowledge of Aircraft and Engine manuals; verified and enforced technical data compliance; investigated and studied deficient maintenance areas; reported findings to Maintenance Group Commander Show less - Supervised the largest and most demanding phase inspection dock consisting of civilian and military employees. In the accomplishment of hourly postflight and periodic inspections of 138 aircraft valued at $3.5B - Coordinated 17K+ maintenance tasks annually and orchestrated daily production schedules and long range plans. Identified and corrected leading and lagging indicators and adverse trends; also, developed and implemented corrective actions- Managed and completed inspections used to verify the existence of suspected equipment conditions or malfunctions. Permanent modifications, updated changes, and retrofit changes to standard Air Force systems.- Removed and installs major components; troubleshot, repaired, and operationally checked all functioning systems of the aircraft and maintained their maintenance actions records- Utilized fault isolation manuals, Integrated Maintenance Data System and documented and reviewed aircraft forms Show less - Responsible for $200K+ of equipment and tools to support 8 Aircraft Maintenance Units in the rebuild of 250 wheel assemblies per month- Coordinated shop requirements with various support agencies such as base supply, depot, item managers, and Maricopa County Environmental Services- Managed operations and ensure training for assigned personnel in the Air Force’s largest wheel and tire element- Assigned work priorities, developed personal duty schedules and training requirements for civilian and military employees- Applied Lean concept ideas and increased workflow efficiency by 15% this process was implemented throughout the Air Force Show less - Monitored enlisted and officer specialty training for over 220 individuals within the Aircraft Maintenance Unit - Planned, developed, implemented, evaluated, and coordinated training for 7 work centers encompassing 9 diverse specialties - Assigned crew chief positions, ensured that on-the-job and computer based training requirements were met, and monitored qualifications and proficiencies in Training Business Area program - Monitored Career Development Course programs providing guidance and assistance as needed Show less
Production Superintendent
Jun 2015 - Feb 2017Aircraft Section Manager/Supervisor
May 2013 - Jun 2015Quality Assurance Chief Inspector Manager/Supervisor
Sept 2011 - May 2013Inspection Section Manager/Supervisor
Oct 2009 - Sept 2011Aircraft Wheel & Tire Shop Manager/Supervisor
Sept 2008 - Oct 2009Assistant Section Chief
Aug 2007 - Aug 2008Flightline Expeditor
Jun 2005 - Aug 2007

Mesa airlines, inc.
Apr 2017 - Apr 2018Aircraft maintenance foreman- Directed and assigned maintainers as necessary to accomplish all maintenance functions on Bombardier CRJ-900 in accordance with the Company's General Procedures Manual.- Directed and assumed responsibility for the quality and quantity of all aircraft maintenance work assigned.- Ensured on-the-job training is conducted and documented in accordance with the General Procedures Manual. - Ensured maintenance personnel are only assigned duties for which they are specifically qualified. - Take appropriate action to upgrade the personnel's technical skills and qualifications where necessary.- Supervisor all maintenance personnel to ensure efficiency in available workforce utilization.- Maintained the work areas, buildings, and materials, which are utilized for aircraft maintenance, in a safe, clean, and operative condition. Show less

American airlines
Apr 2018 - nowQuality assurance consultantAs a Quality Assurance Consultant, my responsibilities consist of compiling objective evidence by conducting interviews, reviewing documentation, observing activities, performing audits, surveillance and investigations to determine whether organizations and/or individuals (management or non-management) are conducting business in accordance with regulations and established policies and procedures. As a Quality Assurance Consultant, I provide direction and recommendations for the resolution of matters of non-conformance through the development of corrective action plans, comprehensive fixes, and/or process changes. Also, my work as a Quality Assurance Consultant includes, but is not limited to:• Conducting scheduled and unscheduled surveillance of air carrier maintenance operations, sub-contractors, repair facilities, contract, and on-call maintenance, A/C parts suppliers and manufacturers for compliance with American Airlines Policies and Procedures and Federal Aviation Regulations.• Evaluate Internal Maintenance Operations for the adequacy of facilities, equipment, procedures, and overall management to ensure safe, effective, and compliant operations.• Coordinate investigation and reporting of incidents of non-compliance and non-conformance. Show less
Licenses & Certifications

Bronze certificate of training
Faa- aviation maintenance technician award programJan 2015
Bronze certificate of training
Faa- aviation maintenance technician award programJan 2014- View certificate

Become a manager
LinkedinNov 2016 - View certificate

Charlene li on digital leadership
LinkedinNov 2016 - View certificate

Leadership fundamentals
LinkedinNov 2016 - View certificate

Coaching and developing employees
LinkedinNov 2016 - View certificate

Management fundamentals
LinkedinNov 2016 - View certificate

Solving business problems
LinkedinNov 2016
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