Experience

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  Silitech systems

  Jan 1999 - Dec 1999

  Marketing executive

  • Marketing exclusively for Hewlett Packard, Compaq and Epson Systems.• Targeted Corporate for the procurement of new systems and for maintenance.• Also targeted Government Institutions for AMCs (Annual Maintenance Contract) and also for Assembled Systems.

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  Nucron pharmaceutical

  Jan 2000 - Dec 2001

  Customer care representative

  • Marketing Company products to the distributor network and direct selling to the dispensing Doctors.• Indirect marketing strategy through Gen. Doctors, Cardiologist, Neurologist, Nephrologists, Cardio Vascular Thoracic Surgeons and MD’s• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally• Answer any questions the customer may have about available products and services• Establish new customer accounts, recording account information on written forms or digitally• Listen to customer concerns and complaints with the goal of identifying the causes of the problem• Select appropriate responses to customer issues and work quickly to resolve them• Refer advanced cases to management for resolution, providing background information as necessary• Maintain and regularly update financial account information using computer software programs• Anticipate customer needs, following up with previous customers to offer reorders or additional services Show less

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  Dynamic orthopaedics pvt. ltd

  Jan 2002 - Aug 2002

  Marketing executive

  • Market products to the Chemist and Distributors.• Awareness and demand through indirect sources like – meeting Orthopaedic Surgeons, Neurologists, Cardio Vascular Thoracic Surgeons, Gen. Surgeons, and Physiotherapists.• Devise sale strategies through workshops and seminars.

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  Futuristic communications

  Oct 2002 - Sept 2003

  Customer support and sales executive

  • Rendered wide array of services to international organizations and corporate clients viz. cabling for voice and data, video conferencing, space selling, telephone installations and other hardware and networking requirements.• Shouldered the responsibility of providing aid in business issues such as identifying growth opportunities, Lead Generation, etc. • Structured marketing & sales strategies to position the product(s) suitably in the market place through direct and indirect selling of media related concept.• Managed smooth, timely and complete email communication and liaising with all the international organizations.• Developed strategies to enhance clients / customer relations through formal and informal channels, building cordial relationship through regular interactions & apprising them with company’s value propositions. Show less

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  Faronics i.t.

  Nov 2003 - Jun 2006

  Customer support and admin assistant

  • Handling all incoming customer queries and questions• Providing the appropriate service and information or referring clients to another department• Referring problematic issues that they cannot solve to management• Resolving customer complaints and issuing refunds as needed• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information• Providing quotations and checking product availability• Adhering to a company’s policies and procedures at all times when assisting customers• Provide front desk coverage, including managing a busy, multi-line phone system, greeting guests who enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.• Provide direct administrative support to senior leaders, including email correspondence, and generation and distribution of memos, letters, spreadsheets, forms, and faxes• Plan, organize, and schedule company meetings occurring in the office, offsite, and via video conference• Coordinate domestic and international travel arrangements for all levels of employees• Maintain filing system, contact database, employee list, and inventories• Oversee and order office supplies and food deliveries for group meetings Show less

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  Tesco, hsc

  Mar 2007 - Mar 2013

  Engineer

  • Analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems• Monitoring the Store Servers (Windows 2003) of US and Japan. Restarting Store Applications such as Store line, Retalix RTI Shipping agent services remotely.• Communicate electronically with computer users experiencing difficulties to determine and document problems experienced• Consult user guides, technical manuals and other documents to research and implement solutions• Emulate or reproduce technical problems encountered by users• Collect, organize and maintain a problems and solutions log for use by other technical support analysts• assisting in troubleshooting, diagnosing, testing and resolving system problems and issues• Follow up done to the prioritized ticket with respect to whichever team the ticket has been raised to. Hence keeping in track of the resolution of the problem so that it can be averted or resolved quicker if it re-occurs. Show less

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  Gcsrt pvt. ltd.

  Oct 2015 - Jul 2016

  Business development manager

  • Manage Business Development organization to goals, objectives and quota achievement• Manage a diverse mix of territory and vertical based sales development positions with responsibilities of inbound and outbound prospecting• Recruit, hire, train, motivate, and coach BDRs• Monitor and refine sales lead processes and metrics• Manage territory assignment• Ensure the effective use of Salesforce.com• Compile weekly/monthly team reports, modify as needed• Proactively work to improve the cadence and throughput of the assigned sales development resources• Work closely with the sales team to ensure a positive working relationship and maximize the impact and effectiveness of sales development• Work with marketing to ensure efficient prospect/customer information exchange and hand-off Show less

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  Hewlett packard enterprise (hp)

  Aug 2016 - Apr 2019

  Transport administrator

  • Supervising the day-to-day operations of the administrative department and staff members.• Hiring, training, and evaluating employees and taking corrective action when necessary.• Developing, reviewing, and improving administrative systems, policies, and procedures.• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.• Collecting, organizing, and storing information using computers and filing systems.• Overseeing special projects and tracking progress towards company goals.• Building and expanding on skills by engaging in educational opportunities.• Working on TR Dynamics tool (Transport operations center).• Plan, organize, direct, control and evaluate the operations of a transportation department and co-ordinate, arrange and monitor the cabs• Set operations policies and standards, including determination of safety procedures and ensure compliance with transport regulations• Dealing with employees through call and E-mail regarding the quires based on Transport operations and policies.• Accident – Incident handling and marking to resource and TPT managers.• Monitor department's performance, prepare reports for senior management, and plan for changes to schedules and policies• Recruit personnel and oversee their training. Show less

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  Les concierges services pvt ltd

  Apr 2019 - Dec 2021

  Administrative manager

  • Maintain updated knowledge of assets specific to the company’s needs.• Provide excellent customer service and attention to detail.• Maintain positive ongoing relationships.• Maintain high ethical standards and professionalism.• Represent the company with integrity and dedication. Multitask and prioritize as necessary to meet customer needs.• Establishing administrative procedures for meeting the objectives set by the board of directors and senior management• Plan, organize, direct, control and evaluate the operations of establishments that provide services to business• Develop action plans, provide expertise in response to client needs, and support and advise project teams• Direct and advise staff in the development and implementation of service quality assessment strategies• Coordinate and plan for office services such as accommodation, relocations, equipment, supplies, forms, disposal of assets• Assist staff with administrative or technical problems and the Accounts with the payroll.• Hire, train and supervise staff.• Assemble data and prepare periodic and special reports, manuals and correspondence• Directing and advising professional and non-professional staff delivering services to the organization associated with the company. Show less